Sales Support Specialist

VSP; California; Hybrid; USD 25,000 - 40,000; Full time

Job summary

VSP Vision seeks a detail-oriented client services professional to support servicing and account administration for clients, brokers, and consultants in California, helping drive satisfaction, growth, and retention.

You will coordinate with account managers and sales teams, assist with onboarding, renewals, and open enrollment, maintain accurate client data in the sales system, and prepare collateral for presentations and benefit fairs as needed.

Qualifications

• Two years of customer service or client service experience.
• Ability to quickly learn company products and internal systems.
• Ability to manage multiple concurrent account implementations and issues.
• Strong written and verbal communication skills.
• Proficient with MS Office and spreadsheet applications.

Responsibilities

• Provide administrative support for client development plans and projects.
• Coordinate with account managers and sales to meet client requirements.
• Assist with onboarding, renewals, and open enrollment.
• Maintain client records in the sales automation system.
• Prepare collateral and presentations for sales teams and client events.

Skills

Customer service

Account management

Communication

Multitasking

Agile environment

Interpersonal skills

Organizational skills

MS Office

Tools

MS Office

Job description

Proactively support servicing and account administration for clients, partners, brokers, and consultants as part of supporting customer satisfaction, growth, and retention strategies. Support and create administrative sales activities associated with qualifying and quoting to prospects, the installation of new clients, changes to existing clients, processing renewals, and open enrollment. Support relationships with clients by establishing and maintaining strong internal relationships with account managers, sales personnel, and other key business partners, to understand customer requirements as they relate to products and service offerings Provide administrative support for client development plans and assigned projects that support strategic objectives, communication, growth, and retention Communicate and coordinate client requirements and needs with business partners to ensure accurate information is available to support the client’s plan design and ensure client expectations are met Support the implementation and intake requests of new clients to ensure specified implementation time frames are met or exceeded Verify client administrative requirements are met, documented, and business partners involved understand and agree to the requirements within approved processes/procedures Maintain working knowledge of existing and new products/services and other general information to ensure accurate information is provided to the sales/account management team and clients or brokers Effectively utilize the sales automation system to maintain current client and prospect records and data Identify problematic issues and offer alternative approved solutions. Escalate to the appropriate business partner to drive custom/alternative solutions as needed Coordinate with other departments and the account team to resolve client issues and maintain client satisfaction Prepare collateral and conduct open enrollment presentations for the sales team, clients, and client members to support benefit fairs as needed Ensure complete and accurate information is set up in the systems to maintain current client, broker, and prospect records, interfacing with multiple internal & external business partners to coordinate as needed.

Job Specifications

• Two years of customer service or client service experience, demonstrating the ability to build effective relationships and resolve a variety of issues
• Ability to quickly learn the company’s products and service offerings and internal systems
• Ability to manage multiple concurrent account implementations and business issues
• Understanding of business objectives and the business environment
• Work within an agile environment, demonstrating a proven ability to adapt to change quickly
• Excellent interpersonal, written, and verbal communication skills
• Excellent organizational skills for setting work priorities and managing a high volume of information and requests from multiple sources
• Proficient with MS Office, word processing, and spreadsheet applications, including building files, writing formulas, combining columns, copying, and merging data/files
• For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment

Compensation

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. Salary Ranges: $17.85 - $28.88

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. Unincorporated LA County Residents: Qualified Applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, and any other similar laws.

As a regular part of doing business,VSPVision (“VSP”)collects many different types ofpersonal information, including protected health information, about ouraudiences, includingmembers, doctors,clients, brokers, business partners,andemployees. VSP Vision employees will have access to this sensitive personal information and are subject to follow Information Security and Privacy Policies.

At VSP Vision, we’re all about seeing potential-literally! We believe that everyone deserves access to quality vision care, and we’re on a mission to make that happen. With nearly 70 years in the eye health industry, our team is driven by compassion, care, and a shared mission to help people see every possibility. When you join our global family of nearly 15,000 teammates, you’re stepping into a world where innovation meets impact. We value collaboration, inclusion, and making sure that everyone feels they belong. Ready to grow your career in an environment that’s as supportive as it is inspiring? Then VSP is the place for you. Let’s work together to create a clearer, brighter future- one person at a time. Follow your heart to VSP! #VisionWithHeart