Sales Support - Spanish

Integrated Language Solutions; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Integrated Language Solutions is seeking a remote team member to field inbound sales and support inquiries for its designated country and marketplace. You will assist customers with product questions, recommended equipment, and basic printer troubleshooting while maintaining full product knowledge through training.

You will translate manuals and help desk content, support shipping communications, encourage reviews, and collaborate with sales and support teams to drive growth across international

Qualifications

• Multilingual with fluency in English and local language for designated country/market
• Experience using CRM systems to manage customer interactions
• Strong written and verbal communication skills and customer-focused mindset
• Proven ability to manage time and multitask across calls, chats and emails
• Collaborative team player with capacity to work remotely and adhere to training

Responsibilities

• Handle inbound sales and support inquiries via calls, chats, and emails
• Assist prospects with product recommendations and correct equipment for needs
• Provide Level 1 technical support and basic troubleshooting
• Translate product manuals, FAQs, troubleshooting pages, and create Help Desk content
• Ensure smooth customer experience and follow up on product compatibility and orders

Skills

Multilingual

CRM usage

Customer service

Communication

Time management

Tools

CRM software

Job description

This is a remote position. This role has been created to help the company reach its ambitious growth targets for international markets. The incumbent will be responsible for fielding inbound sales and support inquiries for their designated country and website marketplace. They will assist prospective customers with product related questions to ensure they are purchasing the right equipment for their needs. They will also be responsible for Level 1 technical support for customers with basic troubleshooting questions and support needs. This is a remote work position. Primary objectives will include fielding inbound sales and/or support calls, website chats and emails. The incumbent will be responsible for having full product knowledge across entire range of products and equipment (training provided). Additional responsibilities will include translating and creating Help Desk content (manuals, installation guides, troubleshooting and set up videos) in the local language for their assigned country and marketplace.

Field Inbound Sales & Support Calls, Website Chats & Emails

• Assist prospects with product questions
• Assist prospects with identifying proper product /equipment for their needs
• Assist customers with printer installation questions
• Assist customers with printer troubleshooting questions

Help Desk tasks

• Translate product manuals
• Translate FAQ pages
• Translate troubleshooting pages
• Translate & record Help Desk videos

Customer Service tasks

• When necessary, confirm conflicting shipping addresses for orders
• When necessary, contact customer with product compatibility issues
• Encourage customer reviews

Maintain a collaborative role within the sales & support teams to support all business development efforts

Other Duties As Assigned

Originally posted on Himalayas

Requirements

A cross functional individual who can work well with others

• Individual must have their own home office or remote office workspace
• Stable & reliable internet

React positively to constructive direction and maintain a spirit of continuous learning

Must be multi-lingual. Fluent in English plus and local language of designated country and/or marketplace(s)

Excellent verbal and written skills in each language

Customer focused with ability to understand, communicate and meet customer needs

Superb communication and negotiation attributes

Excellent computer skills - must type 50+ WPM

Excellent time management skills and experienced in CRM technologies

Respectful, supportive, and inclusive; able to laugh and truly enjoys being part of a team.