Sales Support Representative - Work from Home

Scholastic; Madison (WI); Remote; Full time

Job summary

A leading company is seeking a Sales Support Representative to work from home, supporting the Book Fair business. This full-time role involves customer communication, event coordination, and maintaining CRM records. Ideal candidates will have strong communication skills and a background in sales or customer service. Benefits include medical, dental, vision, and a 401k plan.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

50% discount on Scholastic merchandise

Summer off

Qualifications

• 2+ years sales or customer service experience preferred.
• Knowledge of children’s literature and school activities is a plus.

Responsibilities

• Support market and event activities including scheduling and order management.
• Build relationships with school personnel and deliver exceptional service.

Skills

Communication

Customer Service

Basic Math

Education

High school diploma or GED

BA/BS preferred

Tools

Microsoft Office

CRM

Job description

Sales Support Representative - Work from Home

Pay $15.65 - $21.00 / hour

Location Madison/Wisconsin

Employment type Full-Time

Job Description

Req#: R12838
Job Description:

Each year Scholastic Book Fairs, in partnership with schools across the country, hosts more than 100,000 book-sale events that give over 35 million students and their families access to affordable, educational products, fostering a lifelong love of reading.

We are seeking Sales Support Reps to help grow the Book Fair business. These full-time positions offer benefits including medical, dental, vision, paid time off, a 50% discount on Scholastic merchandise, a 401k, and summer off.

The Sales Support role is remote, working from home.

Qualified candidates will collaborate with Fair Consultants on tasks supporting territory objectives, including customer communication, Salesforce documentation, and other duties assigned by the Territory Manager. This role prepares candidates for potential advancement to Fair Consultant roles.

This role is open outside Colorado, California, New York, and Washington. For candidates in those states, additional information is provided below.

The estimated pay range is:

$32,500 - $45,000

Job Responsibilities:

1. Support market and event activities, including scheduling, appointment setting, calls during and after events, and order management.
2. Coordinate with branch and transportation teams to address operational needs.
3. Promote book fair programs, marketing initiatives, and guide customers for successful events.
4. Maintain accurate records in CRM, prioritize tasks, and cover territories as needed.

Customer Focus:

1. Build relationships with school personnel, district contacts, and parent organizations.
2. Deliver exceptional service and address customer concerns promptly.

Teamwork:

1. Communicate regularly with the team and share calendar information.
2. Collaborate to meet operational guidelines.

Functional Expertise/Personal Effectiveness:

1. Support our mission and demonstrate our values.
2. Adapt to changing priorities and attend events as needed.
3. Maintain confidentiality of sensitive information.

Qualifications:

Job Requirements:

• High school diploma or GED; BA/BS preferred.
• Basic math and computer skills; proficiency in Microsoft Office and CRM.
• 2+ years sales or customer service experience preferred.
• Knowledge of children’s literature and school activities is a plus.
• Strong communication skills and ability to remain calm under pressure.
• Availability for evening hours as needed.

Additional Details:

• Time Type: Full time
• Job Type: Regular Seasonal
• Location: Florida
• Compensation Range: $15.65 - $21.00 hourly

Equal Opportunity Statement:

Scholastic is an EEO employer, committed to diversity and inclusion. All personnel actions are conducted without discrimination based on race, religion, color, sex, pregnancy, national origin, marital status, sexual orientation, gender identity or expression, age, disability, veteran status, or other protected classes.

Notice:

Talentify is an EEO employer. Accommodations are available for qualified applicants with disabilities. For assistance, contact [e-mail] or 407-000-0000. Applicants must complete Form I-9 and provide proof of eligibility. An AEDT will score skills and responses, with bias audits available at www.talentify.io/bias-audit-report. NYC applicants can request alternative processes at [e-mail] or 407-000-0000.