Account Services Rep I

westgate resorts; Ocoee (FL); Remote; Full time

Job summary

Westgate Resorts is seeking a Bilingual Collections Agent for remote work after training. The role involves managing accounts, providing stellar customer service, and ensuring timely collection of payments. A supportive work environment with flexible hours and comprehensive benefits is offered.

Benefits

Comprehensive health benefits

Paid Time Off (PTO)

401K with company match

Tuition Assistance

Employee Assistance Program (EAP)

Pet Insurance

Qualifications

• Experience as a Customer Service Representative preferred.
• Call Center experience preferred.

Responsibilities

• Handle inbound/outbound calls to collect payments and provide customer service.
• Identify accounts needing additional research and take necessary actions.
• Resolve owner inquiries and ensure quality customer service.

Skills

Customer Service

Bilingual Spanish

Job description

Company Description

$16 / hour plus incentives and shiftdifferentials - Use our Daily Pay benefit and get access to your pay as you need it.

About Westgate Resorts
Westgate Resorts provides a diverse range of vacation experiences. From sandy beaches on the Atlantic Ocean to snow-covered Utah mountains, families can affordably experience the country's most desirable vacation destinations. A world leader in the timeshare and hospitality industry, Westgate has resorts in Florida, Tennessee, South Carolina, Missouri, Utah, Nevada, and Arizona. Westgate meets every vacation expectation, for every family, for every budget. As we continue growing, we will continue offering the best and most-affordable vacation options out there!

Job Description

This is a remote position after 1 week of training.

Westgate Resorts is seeking a CollectionsAgent Bilingualthat will be responsible for all activity on accounts to maintain the best possible portfolio performance andcustomer service. With our flexiblework-from-homeschedule, it is possible to havework-lifebalanceand supportive leadership directly available to you!

Our compensation package includes an hourly rate of $16.50/hour. Our generousIncentivestructure is based on goal performance and has earning potential of up to $500-$700 a month. We also offer shift differential pay, which is 15% Monday-Thursday after 5:00 PM, and 20% on Saturdays.

To perform this job successfully, an individual must be able to perform each essential duties and responsibilities satisfactorily. To excel in this role, you must embody our core values of integrity, passion, and a strong work ethic. These values are essential to our success, and we are looking for someone who shares our commitment.

As a Collections Agent Bilingual you will:

• Handleinbound/outboundtelephone calls with owners to collect all past due payments and down payments, while providing stellarcustomer service
• Identify accounts that need additional research or skip tracing to be contacted and take necessary action to ensure the account is contacted promptly
• Provide accurate information to owners regarding their accounts during every communication
• Problem solve and swiftly resolve owner inquiries, as needed
• Follow training and quality models to ensure proper Account Services methods are used and qualitycustomer serviceis provided during difficult calls

Training Schedule: All Paid Training!

Week 1, Fully On-Site: Monday - Friday 8:00 AM - 5:00 PM
Week 2, Fully Remote: Monday - Friday 8:00 AM - 5:00 PM

Call Center Hours of Operation

Monday - Thursday 08:00 AM - 9:00 PM
Friday - Saturday 8:00 AM - 5:00 PM

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function.

• Customer Service Representative experience preferred
• Call Center experience preferred
• Bilingual Spanish Required
• Must have a dedicated homework space that is free from distractions and interruptions
• Must have a stable internet connection with a minimum download speed of 100 Mbps and an upload speed of at least 10 Mbps

Remote Worker Considerations:

Candidates who are selected for this position will be trained remotely and must be able to work from home in a designated work area with company-provided technology equipment. This remote/WFH position requires you to have a stable connection to your Internet Service Provider with a reliable and consistent network (minimum internet download of 100 Mbps and 10 Mbps upload speed.

Additional Information

Why Westgate?

• Comprehensive health benefits – medical, dental and vision
• Paid Time Off (PTO) – vacation, sick, and personal
• Paid Holidays
• 401K with generous company match
• Get access to your pay as you need it with our Daily Pay benefit
• Family benefits including pregnancy, and parental leave and adoption assistance
• Wellness Programs
• Flexible Spending Accounts
• Tuition Assistance
• Military Leave
• Employee Assistance Program (EAP)
• Life, Disability, Accident, Critical Illness & Hospital Insurance
• Pet Insurance
• Exclusive discounts for Team Member (i.e., hotels, cruise, resorts, restaurants, entertainment, etc.)
• Advancement & development opportunities
• Community Involvement Programs

Westgate Resorts is an Equal Employment Opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [e-mail] with the job title and the location of the position for which you are applying.