WFH Client Service Rep - $250 bonus after training

NexRep; Lincoln (NE); Remote; Full time

Job summary

Join a leading company as a Remote Customer Service Representative, where you can work from home and set your own schedule. This role involves answering calls for a client in Medicaid programs, providing essential support to patients and caregivers. Ideal candidates will possess strong communication skills and empathy, ensuring a positive experience for clients. Enjoy the flexibility of remote work while making a meaningful impact in people's lives.

Qualifications

• At least one year of customer service experience.
• Strong computer skills and troubleshooting ability.

Responsibilities

• Answering incoming calls from patients and caregivers.
• Assisting with enrollment and program applications.
• Utilizing de-escalation techniques for upset callers.

Skills

Empathy

Communication

Attention to Detail

Multitasking

Job description

Title : Remote Customer Service Representative

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work-from-home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people in self-directed Medicaid programs. In these programs, Medicaid patients can hire the caregiver they choose. This client facilitates payments to caregivers, ensuring they receive compensation for their care.

This remote, flexible opportunity pays independent contractors $13 per hour.

Essential Functions

1. Answering incoming calls from patients and caregivers with compassion and professionalism, responding to questions and providing important information
2. Making outbound calls to patients and caregivers
3. Assisting with enrollment, program applications, and system setup
4. Retrieving information to assist caregivers with payroll-related inquiries
5. Utilizing de-escalation techniques for upset or frustrated callers
6. Providing guidance and directions to resolve issues effectively
7. Documenting information and outcomes as necessary

About You

You should have at least one year of customer service experience, strong computer skills, and troubleshooting ability. Additionally, you will need:

• Empathy, patience, and a friendly demeanor
• Ability to handle sensitive calls and de-escalate emotionally charged situations
• Excellent written and verbal communication skills
• Strong attention to detail
• Ability to multitask and adapt in a fast-paced environment
• A focus on achieving first call resolution
• Comfort working with numbers and discussing money

To be a Customer Service Representative, you will need:

• A computer meeting these criteria :

Operating System : Windows 10 or 11 (Macs and Chromebooks are not supported)

Memory : 8GB RAM

CPUs (Speed)

• Processors: 6

Hard Drive : At least 500MB free space

Sound : Sound card (standard on most computers)

Up-to-date antivirus software

High-speed, wired internet connection (no Wi-Fi or Satellite)

Dual monitors

A webcam for certification

Where NexRep Contracts

NexRep contracts with individuals in 31 states. The states we do not contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not contract outside the US.

Flexible Hours of Operation

Enjoy flexible scheduling via a self-scheduling platform within the client’s hours: Monday through Saturday, 8:00 AM to 8:00 PM ET. Contractors are expected to work 30-35 hours per week, with some hours on Mondays and Fridays preferred. If you prefer fewer hours or not to work on these days, consider other opportunities within NexRep Marketplace.

Pay and Perks

This opportunity offers flexible pay and benefits. Additional details will be provided during the application process.