WFH Client Service Rep - $250 bonus after training

NexRep; University Park (TX); Remote; Full time

Job summary

Join a leading company as a Remote Customer Service Representative, where you can work from home and set your own schedule. Help patients and caregivers navigate payroll services in self-directed Medicaid programs. This flexible role requires excellent communication skills and empathy, with a pay rate of $13 per hour. Enjoy the satisfaction of making a positive impact while managing your work-life balance.

Benefits

Flexible hours

Self-scheduling platform

Qualifications

• At least one year of customer service experience.
• Strong computer skills and troubleshooting ability.

Responsibilities

• Answering incoming calls from patients and caregivers.
• Assisting with enrollment and payroll inquiries.
• Documenting interactions and outcomes.

Skills

Empathy

Communication

Attention to Detail

Multitasking

Tools

Windows 10 or 11

High-speed Internet

Job description

Title :

Remote Customer Service Representative

Become a Customer Service Representative, work from home, and set your own schedule while helping others!

If helping patients remain at home and receive care from their loved ones is a cause you feel inspired by, and you take satisfaction in making a positive impact on other people’s lives, this flexible and fulfilling work from home opportunity may be just what you’re looking for.

As a Customer Service Representative, you’ll be answering calls on behalf of a client that provides payroll services for people who are in self-directed Medicaid programs. In these programs, patients who have Medicaid can hire the caregiver they choose. This client helps facilitate the payments to caregivers, ensuring that they receive compensation for taking care of their loved ones.

This remote, flexible opportunity pays independent contractors $13 per hour.

Essential Functions

1. Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information
2. Making outbound calls to patients and caregivers
3. Assisting with enrollment, program applications, and system setup
4. Retrieving information to assist caregivers with payroll inquiries
5. Using de-escalation techniques for upset callers
6. Providing guidance to resolve issues
7. Documenting interactions and outcomes

About You

You should have at least one year of customer service experience, strong computer skills, and troubleshooting ability. Additionally, you should have:

• Empathy, patience, and a friendly demeanor
• Ability to handle sensitive calls and de-escalate emotionally charged situations
• Excellent communication skills
• Attention to detail
• Ability to multitask and adapt quickly
• Focus on first call resolution
• Comfort working with numbers and discussing money

Technical Requirements

• Operating System: Windows 10 or 11 (Macs and Chromebooks not supported)
• Memory: 8GB RAM
• Processors: 6 cores
• Hard Drive: At least 500MB free space
• Sound: Sound card
• Up-to-date antivirus software
• High-speed, wired internet (no Wi-Fi or satellite)
• Dual monitors
• Webcam for certification

Contract Locations

NexRep contracts with individuals in 31 states. Currently, contracts are not available in: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. Contracts are limited to residents within the US.

Work Schedule

Enjoy flexible hours using a self-scheduling platform within the client’s hours of operation: Monday through Saturday, 8:00 AM to 8:00 PM ET. Contractors are expected to work 30-35 hours per week, with some hours on Mondays and Fridays preferred. If you prefer fewer hours or not to work on these days, other opportunities are available within the NexRep Marketplace.

Pay and Perks

This opportunity pays independent contractors $13 per hour. Additional details about benefits and perks will be provided upon application.