Sales Support Representative - Residential Builder

Ferguson Enterprises, Inc.; Fairfield (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking company as a Sales Support Representative, where you’ll play a vital role in ensuring customer satisfaction through exceptional service and problem-solving. This position offers a dynamic work environment with opportunities to engage directly with clients, coordinate deliveries, and maintain detailed customer records. With a commitment to employee well-being and a comprehensive benefits package, this role is perfect for those who thrive in a collaborative team atmosphere. If you are detail-oriented, self-motivated, and passionate about customer service, this position is an excellent opportunity for you to build a rewarding career.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Mental Health Coverage

Paid Parental Leave

Associate Discounts

Qualifications

• 0-3 years experience preferred in customer service roles.
• Strong verbal and written communication skills are essential.

Responsibilities

• Maintain excellent customer service standards through call quality.
• Coordinate deliveries and maintain customer records accurately.

Skills

Customer Service Skills

Verbal Communication

Organization

Time Management

Problem Solving

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Salesforce.com

Job description

Sales Support Representative - Residential Builder page is loaded

Sales Support Representative - Residential Builder

Apply locations Mahwah NJ Fairfield, NJ time type Full time posted on Posted 2 Days Ago job requisition id R-124976

Job Posting:

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.

Schedule: 40 hours per week Monday-Friday 8:30am-5:00pm

Responsibilities

• Responsible for maintaining excellent customer service standards through call quality, problem solving, ownership over any customer issue, and going above and beyond to address all needs.
• Maintaining customer records by logging and retaining accurate and detailed information in Salesforce.com (CRM).
• Coordinate deliveries on behalf of customers
• All applicants must be highly detail oriented and have outstanding interpersonal skills.
• Demonstrate strong verbal communication skills with the ability to engage guests.

Qualifications

A successful associate will be results oriented, self-motivated, able to meet deadlines, build relationships, and enjoy a team environment, in addition to having the following:

• 0-3 years proven experience preferred.
• Showroom product knowledge preferred
• Team player with a positive attitude
• Communicates well both written and verbally.
• Strong customer service skills
• Organization and time management skills
• Ability to react well in a fast-paced environment & follow through on commitments

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

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Pay Range:

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$21.51 - $35.89

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.

Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.

Equal Employment Opportunity and Reasonable Accommodation Information

Ferguson is a project success company providing expertise, solutions and products from infrastructure, plumbing and appliances to HVAC, fire, fabrication and more. As a leading value-added distributor of residential and commercial plumbing supplies and pipe, valves and fittings in the U.S., we exist to make our customers’ complex projects simple, successful and sustainable. The professionals we serve help transform the world we live in, and we are their trusted partners with the scale to provide peace of mind.

Founded in 1953, Ferguson is part of Ferguson plc, which is listed on the New York Stock Exchange (NYSE: FERG) and London Stock Exchange (LSE: FERG). With approximately 36,000 associates across 1,700 locations, Ferguson plc serves customers in all 50 states, Canada, Puerto Rico, Mexico and the Caribbean.