Sales Support Representative - Residential

Ferguson Enterprises; Pittsburgh (Allegheny County); On-site; USD 60,000 - 80,000; Full time

Job summary

Ferguson Enterprises is seeking a Sales Support Representative to assist sales associates and ensure excellent customer service. The role involves coordinating deliveries, answering inquiries, and providing product solutions. Ideal candidates will have sales experience and a customer-oriented mindset.

Benefits

Health insurance

Dental insurance

Vision insurance

Paid time off

401(k) with company match

Mental health coverage

Paid parental leave

Associate discounts

Community involvement opportunities

Qualifications

• 1-3 years of sales and/or customer service experience preferred.
• Strong skills for sales with ability to upsell.
• Ability to react well in a fast-paced environment.

Responsibilities

• Support customer needs by determining the best products and solutions.
• Ensure delivery of personalized customer service through timely quotations.
• Coordinate deliveries and answer sales calls.

Skills

Sales skills

Customer service orientation

Digital literacy

Tools

Microsoft Office

Job description

**Job Posting:**

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an individual to fill an immediate need for a Sales Support Representative.

**Schedule: Monday through Friday 8am - 5pm**

**Responsibilities**

+ Work together with Sales associates to support customer needs by determining the best products and solutions.

+ Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.

+ Coordinate deliveries on behalf of customers.

+ Answer sales calls for general information, addressing and resolving customer concerns or questions.

+ Ability to effectively use customer relationship management (CRM) system and phone system.

**Qualifications**

+ 1-3 years of sales and/or customer service experience is preferred.

+ Exhibit strong skills for sales, including the ability to upsell.

+ Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.

+ Ability to react well in a fast-paced environment & follow through on commitments.

+ Highly motivated and customer service oriented mentality with ability to build relationships is a plus.

+ General digital literacy including Microsoft Office.

+ Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!

-

**Pay Range:**

-

$18.71 - $29.92

-

**_Estimated Ranges displayed are Monthly for Salaried roles_** **OR** **_Hourly for all other roles._**

-

This role is Bonus or Incentive Plan eligible.

-

Ferguson complies with all wage regulations. The starting wage may be higher in certain locations based on local or state wage requirements.

-

_The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability._

_Ferguson Enterprises, LLC. is an equal employment employer_ _F/M/Disability/Vet/Sexual_ _Orientation/Gender_ _Identity._

Equal Employment Opportunity and Reasonable Accommodation Information (https://www.ferguson.com/content/careers/reasonable-accommodation)