Inside Sales Support Representative

United Parcel Service Of America; Aston Township (PA); Remote; USD 50,000 - 70,000; Full time

Job summary

United Parcel Service Of America seeks a dynamic Inside Sales Representative to grow their Small Package business within the small customer segment. This full-time, remote role focuses on building strong customer relationships, prospecting new business, and supporting clients with tailored solutions. Candidates must possess B2B experience and strong communication skills. UPS offers comprehensive training and a culture of internal promotion.

Benefits

Comprehensive training provided

Supportive team environment with coaching

Promotion from within culture

Qualifications

• Proficient in French (90%) and English (10%).
• Prior experience in business development, especially B2B.
• Strong communication and presentation skills.

Responsibilities

• Prospecting for new clients to grow market share.
• Developing relationships with existing customers.
• Creating compelling proposals for clients.

Skills

Communication

Presentation Skills

Relationship Building

Education

B2B Business Development Experience

Tools

Salesforce

MS Office

Job description

Primary Job Posting Location:

Lachine, Quebec Canada

Before you apply to a job, select your language preference from the options available at the top right of this page.

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description:

This dynamic business development position is responsible for growing UPS Small Package business within the small customer segment. We offer flexible work location arrangements and a competitive salary.

Primary responsibilities include prospecting for new customers while working with existing clients to retain and grow revenue within an assigned book of business. The successful candidate has exceptional relationship building and communication skills to effectively assess customer needs and present appropriate solutions to support both revenue growth and retention of existing business. This position will be primarily remote; the successful candidate may be required to work from a UPS building if requested, as needed.

As a trusted advisor, our Business Development Representatives assist customers in navigating the ever-changing world of logistics. The selected applicant researches the competitive environment and uses product knowledge to generate creative and unique solutions to meet customer needs and business objectives.

Selected candidate must be flexible to work in the time zone based on the territory assigned. It also requires successful completion of the UPS Sales Academy, which is a comprehensive training program that will be delivered via a virtual format.

As available positions become available, the intended career path for an Inside Sales Representative would be to transition into an Account Executive role.

Responsibilities:

• Prospecting for new clients to expand market share in the small customer segment.
• Develop strong relationships with existing customers to support growth and ensure a positive customer experience with every interaction.
• Creates and positions compelling value proposals to potential and existing customers.
• Respond to and resolve customer inquiries timely and effectively.
• Participate in weekly team meetings and training sessions.

Qualifications:

• Communication language needs: French 90% / English 10%
• Level of French needed: proficient
• Prior business development experience, specifically in the B2B segment
• Confident with strong communication and presentation skills
• Experience using Salesforce and MS Office, preferred.

Details:

• Full-time, Permanent position
• Monday to Friday: 8:30AM – 5:00PM (Eastern)
• Work Location: Remote

Other:

• Comprehensive training is provided.
• Team support environment with assigned coach and mentor.
• A strong culture of promotion from within will support future personal and professional development.

UPS is a diverse and equal opportunity employer. Accommodations are available, on request, for candidates with disabilities taking part in the recruitment process. If you are selected to participate in the recruitment process, please advise if you require accommodation for a disability.