Sales Support Representative-Plumbing

Ferguson Enterprises, Inc.; Louisville (KY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a forward-thinking company as a Plumbing Sales Support Representative, where you'll collaborate with sales associates to meet customer needs and provide exceptional service. This role offers the chance to thrive in a dynamic environment, ensuring timely quotations and accurate orders while coordinating deliveries. With a commitment to employee well-being and a supportive culture, you'll enjoy a comprehensive benefits package that includes health, dental, and vision coverage, along with opportunities for community involvement and personal growth. If you're motivated and customer-oriented, this is the perfect opportunity to build a rewarding career.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) with Company Match

Mental Health Coverage

Paid Parental Leave

Associate Discounts

Community Involvement Opportunities

Qualifications

• 0-3 years of sales and/or customer service experience preferred.
• Knowledge of Commercial and/or Residential Plumbing products strongly preferred.

Responsibilities

• Support customer needs by determining the best products and solutions.
• Ensure timely quotations and accurate sales orders for personalized service.

Skills

Sales Skills

Customer Service

Upselling

Problem Solving

Digital Literacy

Education

High School Diploma

Experience in Sales/Customer Service

Tools

Customer Relationship Management (CRM) System

Microsoft Office

Job description

Since 1953, Ferguson has been a source of quality supplies for a variety of industries. Together We Build Better infrastructure, better homes and better businesses. We exist to make our customers’ complex projects simple, successful, and sustainable. We proactively solve problems, adapt and grow to continuously serve our customers, communities and each other. Ferguson is proud to provide best-in-class products, service and capabilities across the following industries: Commercial/Mechanical, Facilities Supply, Fire and Fabrication, HVAC, Industrial, Residential Trade, Residential Building and Remodel, Waterworks and Residential Digital Commerce. Ferguson has approximately 36,000 associates across 1,700 locations. Ferguson is a community of proud associates who operate with the shared purpose of building something meaningful. You will build a career that you are proud of, at a company you can believe in.

Ferguson is currently seeking an individual to fill an immediate need for a Plumbing Sales Support Representative.

Schedule: Monday - Friday 7am - 4pm

Responsibilities:

1. Work together with Sales associates to support customer needs by determining the best products and solutions.
2. Ensuring the delivery of personalized customer service through timely quotations and accurate sales orders.
3. Coordinate deliveries on behalf of customers.
4. Answer sales calls for general information, addressing and resolving customer concerns or questions.
5. Ability to effectively use customer relationship management (CRM) system and phone system.

Qualifications:

1. 0-3 years of sales and/or customer service experience is preferred.
2. Knowledge of Commercial and/or Residential Plumbing products strongly preferred.
3. Exhibit strong skills for sales, including the ability to upsell.
4. Proven track record of responding quickly to customer needs and ability to make decisions in a timely manner.
5. Ability to react well in a fast-paced environment & follow through on commitments.
6. Highly motivated and customer service oriented mentality with ability to build relationships is a plus.
7. General digital literacy including Microsoft Office.
8. Ability to quickly learn product knowledge and processes.

At Ferguson, we care for each other. We value our well-being just as much as our hard work. We are committed to a holistic approach towards benefits plans and programs that support the mental, physical and financial well-being of our associates. Our competitive offering not only includes benefits like health, dental, vision, paid time off, life insurance and a 401(k) with a company match, but our associates also enjoy additional meaningful and inclusive enhancements that are adaptable to their diverse situations and needs, including mental health coverage, gender affirming and family building benefits, paid parental leave, associate discounts, community involvement opportunities and more!