Sales Support Representative - Hybrid

Wire 3; Daytona Beach (FL); Hybrid; USD 32,000 - 48,000; Full time

Job summary

Wire 3 in Daytona Beach, FL is seeking a Sales Support Representative to assist the Sales team with scheduling, order status, and customer inquiries in a hybrid in-office/remote role. The role emphasizes CRM proficiency, accuracy in data entry, and collaboration with field teams to resolve order issues and improve processes, with weekend shifts included.

A high school diploma is required; prior experience in customer service or sales support is preferred but not necessary, and the position

Qualifications

• High school diploma or GED required.
• Previous experience in customer service, sales support, or administrative roles preferred but not required.
• Experience working with CRM systems or order management platforms a plus.
• Per employer, the work schedule for this role will include a Saturday and a Sunday.

Responsibilities

• Support Sales Representatives by managing inbound and outbound customer interactions related to scheduling, order status, and account inquiries.
• Process and track new service orders from initial sale through successful installation, ensuring accuracy in billing and customer records.
• Identify and resolve order discrepancies, serviceability conflicts, appointment issues, and mapping or pin inaccuracies in coordination with field teams.
• Assist in managing and updating the CRM system to maintain accurate lead and customer data.
• Conduct follow-up calls and communications with customers to confirm appointments, address concerns, and reduce cancellations and pre-install fallout.
• Collaborate with the Sales and Operations Manager to identify process improvement opportunities that increase efficiency and customer satisfaction.
• Support compliance with sales documentation procedures and data accuracy protocols.
• Assist with system transitions, software implementations, or integrations affecting sales operations as needed.
• Provide reporting and administrative support to the sales team as directed.
• Other duties as assigned

Skills

Verbal & written communication

CRM proficiency

Data entry accuracy

Multitasking

Organizational skills

Team collaboration

Education

High school diploma or GED

Tools

CRM platforms

Order management platforms

Job description

• Previous experience in customer service, sales support, or administrative roles preferred but not required
• Experience working with CRM systems or order management platforms a plus
• Per employer, the work schedule for this role will include a Saturday and a Sunday.

Sales Support Representative

Education / Experience

• High school diploma or GED required
• Previous experience in customer service, sales support, or administrative roles preferred but not required
• Experience working with CRM systems or order management platforms a plus
• Per employer, the work schedule for this role will include a Saturday and a Sunday.

Physical Requirements

• Ability to work in a standard office environment, including prolonged periods of sitting and working on a computer
• This is a hybrid role requiring both in-office and remote workdays; a reliable high-speed internet connection and a quiet, dedicated workspace are required for remote workdays

Required Skills / Abilities

• Communication skills, both verbal and written, with a professional and customer-focused approach
• Proficiency with computers and the ability to quickly learn new software systems and CRM platforms
• Ability to multitask and manage competing priorities in a fast-paced environment
• Attention to detail with a commitment to accuracy in data entry and order management
• Organizational skills with the ability to follow through on tasks independently
• Collaborative team player with a positive, problem-solving attitude

Responsibilities

• Support Sales Representatives by managing inbound and outbound customer interactions related to scheduling, order status, and account inquiries
• Process and track new service orders from initial sale through successful installation, ensuring accuracy in billing and customer records
• Identify and resolve order discrepancies, serviceability conflicts, appointment issues, and mapping or pin inaccuracies in coordination with field teams
• Assist in managing and updating the CRM system to maintain accurate lead and customer data
• Conduct follow-up calls and communications with customers to confirm appointments, address concerns, and reduce cancellations and pre-install fallout
• Collaborate with the Sales and Operations Manager to identify process improvement opportunities that increase efficiency and customer satisfaction
• Support compliance with sales documentation procedures and data accuracy protocols
• Assist with system transitions, software implementations, or integrations affecting sales operations as needed
• Provide reporting and administrative support to the sales team as directed
• Other duties as assigned

Eoe Statement

Wire 3 is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Wire 3 is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Wire 3 are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, sex, national origin, disability status, veteran status, domestic violence victim status or any other characteristic protected by the laws or regulations in the locations we operate. Wire 3 will not tolerate discrimination or harassment based on any of these characteristics.