Customer Service/Inside Sales Representative

Goodman Manufacturing; Phoenix, Northern (AZ, KY); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Goodman Manufacturing in Phoenix, AZ seeks a Customer Service Representative to support branches with superior service and sales collaboration. The role involves handling inquiries by counter, phone, and email, processing orders, and coordinating deliveries with internal teams and vendors.

You will work closely with Territory Sales Managers to maintain dealer relationships, assist with training communications, and ensure customer satisfaction across all touchpoints.

Qualifications

• Superior customer service across counter, phone, email or fax with a focus on quick, smooth sales processes.
• Ability to drive sales through dealer communication and new product launches.
• Resolve customer issues, warranties and returns in line with company policy.
• Accurate order input, quotes, and coordination of deliveries.
• Build positive relationships with management and peers to ensure service excellence.
• Provide inventory information and support showroom replenishment.

Responsibilities

• Provide superior customer service at the counter, by phone, email or fax.
• Support sales by communicating with dealers about products, prices and promotions.
• Handle warranties, returns and problem resolution under supervision.
• Input orders, quote requests and coordinate deliveries with internal teams and vendors.
• Maintain dealer relationships and inform about training and materials.
• Assist in warehouse tasks and forklift operations as needed.

Skills

Superior Customer Service

Sales

Conflict Resolution

Order Management

Relationship Management

Inventory Management

Job description

• Posted on September 16, 2026

Locations

Showing 1 location

PHOENIX, AZ 85007, USA

• On-site
• Customer Service
• Full-Time
• Requisition #: CUSTO013393

Description

May include;

• Superior Customer Service: Whether at the counter, on the phone or through email or fax, the CSR handles customers' needs by finding out what they need, answering questions, creating solutions and ensuring a smooth and quick sales process. Partner with region Territory Sales Managers to help drive territory coverage and maintain positive dealer relationships. Work as part of a team to make Dealers aware of upcoming training, literature availability and ensuring they are happy with the products and services. Recommend alternate products based on cost, availability or specifications as needed. Educate customers about product terminology, features and benefits in order to improve sales and customer satisfaction.
• Sales: Help the branch build its sales including the new business component by helping to maintain house accounts through active Dealer communication of new product launches, services, supplies, prices and new products sales and or discounts via outbound calls and in house counter discussions. Conduct outbound calls of existing and lost customer accounts.
• Conflict Resolution: Handles customer issues including warranties and returns. Under the direction of the Branch Manager, determines best method to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinates problem resolution with appropriate departments. Informs customers of standard procedures or resolution of issues. Follows up, either verbally or in writing, to ensure customer satisfaction. Must be knowledgeable of the organization’s policies, procedures, practices, products and services.
• Order Management: Input and process orders and quote requests, handle cash. Coordinate deliveries as required working with manufacturing, sales, distribution and outside vendors as required. Monitor scheduled shipment dates to ensure timely delivery and expedite as needed.
• Relationship Management: Work positively with all levels of management and peers to ensure all areas and departments are kept up to speed and are working as an effective team to deliver the highest level of service possible.
• Inventory Management: Provide accurate information regarding availability of in-stock items. Conduct cycle counts as required. Replenish the show room stock as needed.
• Other tasks as assigned including assisting in the warehouse, loading and unloading product using the forklift.

Saturday hours required during peak season

On-call required

Qualified Applicants must be legally authorized for employment in the United States. Qualified applicants will not require employer sponsored work authorization now or in the future for employment in the United States.

The Company provides equal employment opportunity to all employees and applicants regardless of a person's race, color, religion (including religious dress or grooming practices), creed, national origin (including language use restrictions), citizenship, uniform service member or veteran status, ancestry, disability, physical or mental disability (including HIV/AIDS), medical condition (including cancer and genetic characteristics), genetic information, request for protected leave, marital status, sex, pregnancy, age (over 40), sexual orientation, gender, gender identity or expression, political affiliation, or any other characteristic protected by law. The Company will comply with all federal and state regulations and statutes pertaining to individuals with disabilities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.