Sales Support Representative - B2B

Inogen; United States; On-site; USD 48,000 - 55,000; Full time

Benefits offered by this job

Performance bonus

Health insurance

401(k) plan

Job summary

Inogen is seeking a B2B Sales Support Representative to serve on the front lines with the B2B sales team and customers worldwide, including the USA and international distributors, providing telephone and electronic support.

The role requires supporting the B2B sales team, entering orders, processing RMAs, and maintaining pricing accuracy while leveraging Oracle and CCOD in IT systems.

Qualifications

• Bachelor’s degree in Business, Communication, or related field preferred.
• 2 years’ experience in a senior customer service role required.
• Intermediate knowledge of Microsoft Office, Oracle, CCOD required.

Responsibilities

• Provide phone and electronic support to B2B customers worldwide.
• Provide support to Inogen B2B sales team.
• Enter all B2B orders and process B2B customer RMAs.
• Answer and maintain the domestic partner hotline and other inbound calls from B2B customers.
• Be fluent in the operation of the Inogen IT systems, including Oracle and CCOD.
• Lead/contribute to projects important to the B2B team's success.
• Be responsible for maintaining accurate pricing for B2B customers.
• Other duties assigned.

Skills

International customers

Strong work ethic

Oral & written communication

Attention to detail

Analytical skills

Education

Bachelor’s degree in Business/Communication

Tools

Microsoft Office

Oracle

CCOD

Job description

Job Summary

The B2B Sales Support Representative is on the front lines interacting with the B2B sales team and B2B customers. The B2B SSR will be the key contact for customers from overseas and from the USA as well as to the B2B sales team, providing telephone and electronic support.

Description

The B2B Sales Support Representative is on the front lines interacting with the B2B sales team and B2B customers. The B2B SSR will be the key contact for customers from overseas and from the USA as well as to the B2B sales team, providing telephone and electronic support.

Responsibilities (Specific Tasks, Duties, Essential Functions Of The Job)

• Provide phone and electronic support to B2B customers worldwide.
• Provide support to Inogen B2B sales team.
• Enter all B2B orders and process B2B customer RMA's.
• Answer and maintain the domestic partner hotline and other inbound calls from B2B customers.
• Be fluent in the operation of the Inogen IT systems, including Oracle and CCOD.
• Lead/contribute to projects important to the B2B team's success.
• Be responsible for maintaining accurate pricing for B2B customers.
• Other duties assigned.

Knowledge, Skills, And Abilities

• Experience and ability to care for International distributors and customers.
• Must have strong work ethic.
• Excellent oral and written communication skills required.
• Attention to detail is required.
• Analytical & problem-solving skills & ability to multi task.

Qualifications (Experience And Education)

• Bachelor’s degree in Business, Communication, or related field of study, preferred.
• 2 years’ experience in a senior customer service role, required.
• Intermediate knowledge/proficiency in Microsoft Office, Oracle, CCOD, required.
• A combination of training, education and experience that is equivalent to the qualifications listed above and that provides the required knowledge, skills, and abilities.

Inogen assesses market data to ensure a competitive compensation package for our employees. The base salary for this position is expected to be between $23.11 and $26.57 hourly. However, actual base salary if hired will be determined on an individualized basis and will be based on non-discriminatory factors, including as to individual skills, education, experience and market location.

Benefits and Rewards

In addition to the expected base salary, this role is eligible to participate in Inogen’s annual performance bonus incentive plan, highly competitive and company-sponsored benefits, and wellbeing programs rooted in our strong culture of excellence. As a valued member of our team, Inogen provides health, dental, and vision insurance, 401(k) plan plus employer contribution and match, and generous paid leaves such as vacation and sick leave, including paid volunteer time, that can support you and your family through moments that matter.

Inogen is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.