Sales Support Representative

Taylor Corporation; Wallins Corners (NY); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health plans

Dental

Vision

Wellness program

Life insurance

Disability coverage

FSA

HSA

401(k) match

PTO

Holiday pay

Job summary

Taylor Corporation in Amsterdam, NY is seeking a Sales Support Representative to work with vendors, handle customer service calls, emails and chats, and process orders to ensure on-time shipment.

You will maintain vendor relationships, provide order updates, assist with invoicing, and support the team to meet performance goals. This role requires being authorized to work in the United States without sponsorship.

Qualifications

• 2 years of related/relevant experience.
• Strong attention to detail, communication and organizational skills.
• Independent judgement and problem-solving abilities.

Responsibilities

• Answer customer service calls, assist customers with inquiries, and accurately enter and process orders.
• Work on a wide variety of vendor forms.
• Handle inbound customer chats, answer questions, resolve concerns, and ensure a positive customer experience while meeting response time expectations.
• Maintain strong relationships with third-party vendors, facilitating communication and timely resolution of issues.
• Process call tags; contact customers to provide status updates on orders.
• Assist with order management ensuring timely delivery, tracking information and obtaining invoices for reconciliation.

Skills

Customer service

Order processing

Vendor coordination

Phone support

Email/chat support

Job description

Come Work with Us! Benefits Start Day 1! Taylor is proud to now offer "DailyPay". With "DailyPay", you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people.

Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul.

Ready to build a career? It’s time to look at Taylor. You Opportunity: Taylor DM Brands, previously known as Amsterdam Printing, is looking for a Sales Support Representative to join the team! In this role, you will be responsible for working directly with vendors to ensure orders ship on time, answering vendor emails, answering customer service phones and chats as well answering incoming phone calls from vendors. You will also be handling various Customer Service duties throughout the day.

Work Authorization: To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities:

• Answer customer service calls, assist customers with inquiries, and accurately enter and process orders
• Working on a wide variety of vendor forms
• Handled inbound customer chats, answered questions, resolved concerns, and ensured a positive customer experience while meeting response time expectations.
• Maintain strong relationships with third-party vendors, facilitating communication, addressing concerns, and ensuring accurate and timely resolution of customer and operational issues.
• Process call tags
• Customer contact via phone/email to provide status updates and/or resolve concerns on orders
• Assist with order management ensuring timely delivery, tracking information and obtaining invoices for reconciliation
• Other tasks as required to meet team goals

Your Shift:

Monday through Friday from 8:30am - 5:00pm EST

This position may be filled in Amsterdam, NY; White Bear Lake, MN; or Pompano Beach, FL

You Must Have:

• 2 years of related/relevant experience
• Strong attention to detail, communication and organizational skills, independent judgement, and problem-solving abilities

We Would Also Prefer:

• Knowledge of promotional products and knowledge of shipping methods

The anticipated hourly wage for this position is $18 - 19 per hour. The actual wage offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Benefits

• a choice of several health plans
• dental
• vision
• wellness programs
• life and disability coverage
• flexible spending accounts
• health savings accounts
• a 401(k) plan with company match
• paid time off (PTO)
• 64 hours of annual holiday pay

The Employer retains the right to change or assign other duties to this position. Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Join Our Team

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.