Customer Experience Representative

Taylor Corporation; North Mankato (MN); On-site; USD 22,041 - 24,796; Full time

Job summary

Taylor Corporation's FolderWorks division in North Mankato, MN is seeking a Customer Experience Representative. Be the first point of contact for customers via email and phone, answering questions on pricing, order status, and inventory while delivering helpful recommendations.

The role requires a high school diploma and 1+ year in customer service; strong written and verbal communication and the ability to work independently or in a team.

Qualifications

• High school education or equivalent.
• 1+ year of customer service experience.
• Ability to communicate professionally both verbally and in writing.
• Strong multitasking, attention to detail and analytic problem-solving skills.
• Works well independently as well as in a team environment.
• Microsoft Office proficiency.

Responsibilities

• Be the first point of contact for customers through email and phone communication.
• Answer questions on pricing, order status, inventory, and more.
• Support and consult with the customer to provide recommendations and solutions.
• Monitor high priority customer orders.

Skills

Customer service experience

Communication skills

Multitasking

Attention to detail

Analytical problem solving

Independent work

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Come Work with Us! Taylor is proud to now offer “DailyPay”. With “DailyPay”, you can get paid on your very first day. No more waiting for direct deposit or a paper check! https://www.dailypay.com/partners/taylorcorp/ Taylor Corporation is a growing, dynamic company with big plans for the future ― and our people. Family owned and proud of it, we power our employees’ potential and strive to create opportunity and security for every member of the team. We’re passionate about our work, we believe there is always a better way, and we’re in this for the long haul. Ready to build a career? It’s time to look at Taylor

FolderWorks, a division of Taylor Corporation, is looking for a Customer Experience Representative to join the team in our North Mankato-MN facility.

Work Authorization

To be considered for the Taylor opportunities, candidates must be authorized to work in the United States without the need for employer sponsorship.

Your Responsibilities

• Be the first point of contact for customers through email and phone communication
• Answer questions on pricing, order status, inventory, and more
• Support & consult with the customer to provide recommendations and solutions
• Monitor high priority customer orders

You Must Have

• High school education or equivalent in related experience
• 1+ years of experience in a customer service related field
• Ability to communicate professionally both verbally and in writing
• Strong multi-tasking, attention to detail and analytic problem-solving skills
• Work well independently as well as in a team environment
• Microsoft Experience

We Would Also Prefer

• 1+ years of related experience and/or training
• Basic understanding of the print process along with basic paper knowledge; paper grades
• Willing to look at new and innovative ways to improve methods and processes
• Ability to speak fluent Spanish

The anticipated hourly range for this position is $16 - 18. The actual base offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The range listed is just one component of Taylor Corporation’s total compensation and benefits package for employees.

About Taylor Corporation

One of the largest print and communications firms in North America, Taylor’s family of companies provides a diverse set of products, services and technologies that address the toughest business challenges. We work diligently each day to create printed and digital marketing communication solutions that help power many of the world’s most recognizable brands. With more than 50 years of category expertise and 10,000 employees spanning dozens of U.S. states and multiple countries, Taylor serves businesses and distributors both large and small.

Employee Benefits

• choice of several health plans
• dental
• vision
• wellness programs
• life and disability coverage
• flexible spending accounts
• health savings accounts
• 401(k) plan with company match
• paid time off (PTO)
• 64 hours of annual holiday pay

The Employer retains the right to change or assign other duties to this position.

Taylor Corporation is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Taylor Corporation including all partners and affiliates is an Equal Opportunity Employer/Veterans/Disabled.

Taylor Corporation is a dynamic, diversified company with big plans for the future – and your career. Join more than a company – become part of a family. Imagine a company whose core purpose is to create opportunity and security for its employees. That’s us, that’s Taylor. If you’re ready for something bigger – more challenge, more variety, more pathways for professional growth – we should talk. We’re passionate about our work, we believe there is always a better way, and we’re looking for people like you.