Sales Support Representative

ePlus inc.; Virginia (MN); Hybrid; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Sales Support Representative to drive new business and enhance customer relationships. This role involves managing orders, ensuring timely delivery, and supporting customers with inquiries and returns. Ideal candidates will have a background in sales or customer service, with strong communication skills and a knack for problem-solving. Join a collaborative team that values innovation and offers opportunities for career growth while making a significant impact in the technology sector.

Benefits

401(k) eligibility

Paid time off

Continuous learning opportunities

Collaborative team culture

Qualifications

• 1+ years of sales or customer service experience required.
• Knowledge of computers/networking and the IT industry preferred.

Responsibilities

• Manage administrative responsibilities of the sales cycle.
• Develop successful relationships with sales, vendors, and internal departments.

Skills

Sales Experience

Customer Service

Communication Skills

Multi-tasking

IT Knowledge

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Overview

**Remote opportunity for candidates located in or near Northern Virginia. There my be an occasional need for an in-person presence for meetings, etc.**

As a Sales Support Representative you are responsible for generating new business while managing and growing the activity of existing customers. You will manage the administrative responsibilities of the sales cycle while developing the skills for progress within the sales team.

YOUR IMPACT

The essential functions of this position include:

• Accurately place orders into the system from customer-issued PO’s
• Follow-up on orders to ensure their successful delivery within customer expectations.
• Lead open order management, insuring that open orders are delivered to the customer expediently and accurately
• Confirm that all invoicing activity is taking place in a timely and accurate manner
• Take a proactive role with problem resolution at the customer and supplier levels
• Learn about the programs available at our major vendor suppliers in order to source products via the most advantageous price to ePlus
• Assist customers with Returns issues, order inquiries, and any other requests for information
• Develop successful relationships with sales, vendors, and internal departments
• Assist with quoting
• Offer add-on opportunities to our customers such as warranty uplifts, service agreements, accessories, or supplies
• Use proper decorum in all communications with customers both internal and external
• Projects and additional responsibilities as needed or assigned

QUALIFICATIONS

• Bachelor’s degree is preferred
• 1+ years of sales or customer service experience
• Knowledge of computers/networking and the IT industry as a whole
• Microsoft Office Suite proficiency is a must
• Excellent communication/phone skills is a must
• Ability to prioritize and multi task is a must
• Must be a team player with a positive attitude

Why ePlus?

At ePlus, we empower businesses with cutting-edge technology solutions that drive real impact. As an Account Executive, you’ll be part of a high-performing sales team that helps organizations harness technology to navigate their digital transformation journey and achieve the business outcomes they seek. Here’s what sets us apart:

• Industry Leadership– We are a trusted technology partner with deep expertise in cloud, security, data center, AI, and digital infrastructure solutions.
• Cutting-Edge Solutions– We have developed and provide a robust portfolio of IT solutions and services backed by strategic partnerships with top technology providers.
• Longevity and Market Resilience– We are one of only 11% of Nasdaq listed companies to be in business for more than 30 years. We have demonstrated strong financial health and profitability over the decades, with consistent revenue growth and robust financial performance.
• Career Growth– We offer access to continuous learning and internal mobility opportunities.
• Supportive Culture– We’re proud to say that we are all part of one collaborative team that values innovation, integrity, diversity and long-term client success.

Ready to take your career to the next level? Apply today and become a key player in driving business success with ePlus!

POSITION SPECIFICS

The base salary range for this position at commencement of employment is expected to be between $19.23 and $28.85 hourly; however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including commissions and discretionary bonuses, in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and personal leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. ePlus Benefits highlights can be viewed here.

If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.

Notice to Recruiting Agencies:ePlus only accepts unsolicited resumes when presented directly by a candidate. Unsolicited resumes submitted to ePlus from any other source will be considered ePlus property, and will not qualify for any placement or referral fees. ePlus will only pay such fees in connection with a valid written agreement between ePlus and the referring agency, and then only after providing advance written approval to the referring agency to submit resumes in connection with a particular opportunity.

PHYSICAL REQUIREMENTS

While performing this role, you will engage in both seated and occasional standing or walking activities. We provide reasonable accommodations, in accordance with relevant laws, to support success in this position.

By embracing our values, you will contribute to our collective mission of making a positive impact within our organization and the broader community. We understand that this job description serves as a guide and is not an employment contract.

CORPORATE VALUES

Respectful communication and cooperation: We prioritize respectful communication, fostering an environment where everyone is treated with dignity and respect.

Teamwork and employee participation: Collaboration and teamwork thrive through diverse perspectives, both within our teams and in our interactions with our customers.

Work/life balance that supports our employees’ varying needs: We value the well-being of our employees, recognizing that a healthy work-life balance is pivotal to our collective success.

Embracing communities: We embrace and support the communities that nurture us. Our employees' dedication to fostering positive change is a source of immense pride for us.

COMMITMENT TO DIVERSITY, INCLUSION AND BELONGING

We are an equal opportunity employer that does not discriminate or allow discrimination based on race, color, religion, sex, sexual orientation, gender identity, age, national origin, citizenship, disability, veteran status, or any other classification protected by federal, state, or local law.

ePlus is dedicated to fostering, cultivating, and preserving a culture that represents diversity, enables inclusion, and makes our employees feel comfortable bringing their full, unique selves to work.

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