Sales Support Representative

CD; Rock Hill (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

CD in Rock Hill, SC is seeking a highly organized Sales Support Representative to provide administrative and logistical support for the plant's Regional Sales Representatives. You will streamline the sales process, ensure accurate order entry, and maintain strong client relationships.

The role requires 2+ years in sales support or related fields, excellent communication, and strong organizational skills. This is an in-office role with Monday–Friday hours, supporting the Sales department.

Qualifications

• 2+ years in a sales support, customer service, or administrative role preferred.
• Excellent verbal and written communication skills and a professional demeanor.
• Strong organizational skills and ability to manage multiple tasks and deadlines.
• Basic knowledge of manufacturing or HVAC terminology is a plus.

Responsibilities

• Process and manage all incoming customer orders for the plant's territory with accuracy.
• Generate, track, and follow up on sales quotes, proposals, and bids with the Regional Sales Representatives.
• Serve as the primary internal contact for regional customer inquiries about order status and delivery timelines.
• Coordinate with Plant Production Manager and Logistics to align manufacturing and shipping with commitments.
• Maintain customer records and sales pipeline data in CRM and management systems.
• Prepare product submittals, sales packets, and technical documentation for regional clients.
• Process and track sample requests, coordinating preparation and shipment to regional customers and prospects.
• Assist with local sales reporting and performance metrics for the plant's territory.

Skills

Sales support

Customer service

Communication skills

Organizational skills

CRM software

Tools

CRM

Job description

OUR CORE VALUES

FAST – Respond quickly

EASY – Don’t complicate things

FUN – Be a great day maker

COMMUNITY – Share your time, treasure, and talents with each other and the world

GROWTH – Committed to being better tomorrow than we are today

Job title: Sales Support Representative

Primary Work Location:

Division/Department: Sales

Supervisor: Sales Manager / Plant Manager

Salary - Exempt

In Office: Monday - Friday

Position Summary:

We are seeking a highly organized and customer-focused Sales Support Representative to provide comprehensive administrative and logistical support to the plant's Regional Sales Representatives. This role is essential for streamlining the sales process for local and regional accounts, ensuring accurate order entry, and maintaining strong client relationships

Essential Duties and Responsibilities:

• Process and manage all incoming customer orders for the plant's territory, ensuring accuracy of product specifications, pricing, and delivery details.
• Generate, track, and follow up on sales quotes, proposals, and bids in collaboration with the Regional Sales Representatives.
• Serve as the primary internal contact for regional customer inquiries regarding order status, product availability, shipment tracking, and timelines.
• Coordinate directly with the Plant Production Manager and Logistics Coordinator to ensure manufacturing and local shipping schedules align with customer commitments.
• Maintain accurate and up-to-date customer records, sales pipeline data, and order history within the CRM and company management systems.
• Manage sales correspondence, including preparing product submittals, sales packets, and technical documentation for regional client use.
• Process and track sample requests, coordinating preparation and shipment to regional customers and prospects.
• Assist with local sales reporting, including compiling weekly/monthly sales figures and performance metrics specific to the plant's territory.

Requirements

Education and/or Work Experience Requirements:

• 2+ years in a sales support, customer service, or administrative role preferred
• Excellent verbal and written communication skills and a professional, patient demeanor.
• Strong organizational skills, with the ability to manage multiple tasks and strict deadlines.
• Basic knowledge of manufacturing or HVAC industry terminology is a plus.

Additional Qualifications:

• Embraces and promotes CDI values – FAST, FUN, EASY, COMMUNITY, GROWTH
• Excellent communication skills
• Strong analytical and problem-solving skills
• Ability to lift up to 25 pounds on occasion