Sales Support Representative

Noctrix Health, Inc.; United States; Remote; USD 59,000 - 72,000; Full time

Job summary

Noctrix Health, Inc. is seeking a detail-oriented Sales Support Representative to enable the smooth processing of patient orders for Nidra Therapy. You will coordinate with healthcare providers, clinic staff, and internal teams to ensure accurate documentation and timely order progression.

In a remote work setup, you will use Salesforce to document interactions, monitor dashboards, and support regional sales efforts while upholding HIPAA requirements and company policies.

Qualifications

• 1–3 years of experience in healthcare, sales support, customer service or related field.
• Bachelor’s degree preferred, or equivalent work experience.
• Experience with Salesforce or similar CRM systems preferred.
• Familiarity with HIPAA requirements and handling protected health information.

Responsibilities

• Communicate with healthcare providers and clinic staff to obtain required patient documentation.
• Follow up on missing or incomplete information to ensure timely order progression.
• Serve as a primary point of contact for clinic navigators and administrative staff.
• Build relationships with clinic teams and understand their workflows to improve communication.
• Review documentation for accuracy, completeness, and HIPAA compliance.
• Track and manage patient orders from initiation to completion across teams.

Skills

Healthcare experience

Sales support

Customer service

CRM (Salesforce)

HIPAA knowledge

Communication skills

Remote work

Education

Bachelor's degree

Tools

Salesforce

Job description

Noctrix Health is redefining the treatment of chronic neurological disorders with clinically validated therapeutic wearables. Our team of medical device specialists, neuroscientists, and consumer electronics engineers is dedicated to delivering prescription-grade therapy with an outstanding user experience. We have pioneered the world’s first drug-free wearable therapy, clinically proven to alleviate symptoms in adults with drug-resistant Restless Legs Syndrome (RLS). Be part of our mission to transform healthcare, improve lives, and drive meaningful change with Noctrix Health.

We are seeking a detail-oriented and proactive Sales Support Representative to support the operational success and growth of Nidra Therapy. This role is critical in ensuring timely, accurate processing of patient orders and serving as a key liaison between healthcare providers, clinic staff, and internal teams. You will collect and review patient documentation, coordinate order follow-ups, maintain accurate CRM records, and collaborate with sales and operations teams to ensure a smooth experience for referring clinics and patients.

Responsibilities:

• Communicate with healthcare providers and clinic staff via phone, email, and fax to obtain required patient documentation
• Proactively follow up on missing or incomplete information to ensure timely order progression
• Serve as a primary point of contact for clinic navigators, referral coordinators, and administrative staff
• Build strong relationships with clinic teams and develop an understanding of their workflows to improve communication and responsiveness
• Review incoming documentation for accuracy, completeness, and compliance with applicable requirements
• Track and manage patient orders from initiation through completion, coordinating with reimbursement, operations, and clinical support teams to resolve issues
• Use Salesforce or a similar CRM to document interactions, track order progress, and maintain accurate, timely records
• Monitor dashboards and reports to prioritize outreach, follow-ups, and outstanding documentation needs
• Collaborate with Territory Managers and Associate Sales Representatives to support regional efforts and provide account updates
• Assist in onboarding new clinics and guiding staff through patient documentation requirements
• Identify workflow inefficiencies and recommend improvements to order processing and the clinic experience
• Share recurring trends, barriers, and opportunities with sales and operations teams
• Ensure all activities comply with HIPAA requirements and company policies for handling protected health information

Requirements:

• 1–3 years of experience in healthcare, sales support, customer service, or a related field
• Bachelor’s degree preferred, or equivalent work experience
• Experience with Salesforce or similar CRM systems preferred
• Familiarity with HIPAA requirements and handling protected health information
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities with urgency and accuracy in a fast-paced environment
• Strong relationship-building and interpersonal skills
• Proactive approach to problem-solving and following through on outstanding tasks
• Ability to work independently in a remote environment and collaborate across sales and operations teams

Compensation:

• Base Pay: $65,000 per year
• Annual Bonus Eligibility

U.S. Standard Demographic Questions

We invite applicants to share their demographic background. If you choose to complete this survey, your responses may be used to identify areas of improvement in our hiring process.

How would you describe your gender identity? Select...

How would you describe your racial/ethnic background? Select...

How would you describe your sexual orientation? Select...

Do you identify as transgender? Select...

Do you have a disability or chronic condition (physical, visual, auditory, cognitive, mental, emotional, or other) that substantially limits one or more of your major life activities, including mobility, communication (seeing, hearing, speaking), and learning? Select...

Are you a veteran or active member of the United States Armed Forces? Select...

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in Noctrix Health’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

If you believe you belong to any of the categories of protected veterans listed below, please indicate by making the appropriate selection.As a government contractor subject to the Vietnam Era Veterans Readjustment Assistance Act (VEVRAA), we request this information in order to measurethe effectiveness of the outreach and positive recruitment efforts we undertake pursuant to VEVRAA. Classification of protected categoriesis as follows:

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.