Sales Support Representative

Vallourec North America; Houston (TX); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Company-Paid Life Insurance & Short//L

Profit Sharing Up to 4%

401(k) Company Match 4.5%

Paid Parental Leave

Paid Holidays & Vacation

Performance-Based Bonus

Tuition Reimbursement

Job summary

Vallourec North America is seeking a Sales Support Representative to back our sales strategy and strengthen customer relationships. You will coordinate between customers, manufacturing, and sales to ensure accurate orders and timely quotations.

The role emphasizes strong communication, multitasking, and problem-solving within a fast-paced environment. Experience with SAP/ERP and MS Office is preferred, with growth opportunities in a stable, essential industry.

Qualifications

• Bachelor's degree preferred in business or related field.
• 3+ years of sales support experience in tubular manufacturing, OCTG, or distribution.
• Strong written, verbal, analytical and interpersonal communication skills.
• Ability to manage multiple priorities, meet deadlines, and work in a fast-paced environment.
• Demonstrated problem-solving and decision-making capabilities.
• Experience presenting information to customers, vendors, and internal stakeholders.
• SAP/ERP experience preferred.
• Proficiency with MS Office (Outlook, Word, Excel).
• Strong organizational skills with attention to detail and accuracy.

Responsibilities

• Receive inquiries, quote pricing per policy, and prepare timely quotations and tender proposals.
• Follow up on quotations to secure orders and provide market feedback.
• Build relationships with distributors and end-user customers to promote Vallourec products.
• Enter orders and review contracts to ensure customer requirements are documented.
• Coordinate delivery schedules and support active orders for customer satisfaction.
• Support forecasting, reporting, and process improvements for the sales team.

Skills

Sales support

Communication

Problem solving

Multitasking

Customer relations

SAP / ERP familiarity

MS Office

Education

Bachelor's degree in Business Administration, Marketing, Communications, or related field

Tools

SAP / ERP

Microsoft Office

Job description

At Vallourec, we are seeking individuals whose passion and dedication match the strength and resilience of the steel we produce. As a Sales Support Representative, you will play a vital role in supporting our sales strategy, strengthening customer relationships, and ensuring seamless coordination between customers, manufacturing, and sales teams. This position is critical to driving revenue growth, delivering exceptional customer service, and supporting the successful execution of customer orders throughout the sales cycle.

Your Role at a Glance

• Receive customer inquiries, establish pricing in accordance with company policy, and prepare timely quotations and tender proposals
• Follow up on quotations and tenders to secure orders and provide market feedback to management and outside sales teams
• Develop and maintain strong relationships with distributors and end-user customers to promote Vallourec products and services
• Perform accurate order entry and contract review to ensure customer requirements are properly documented and fulfilled
• Serve as a liaison between customers, outside sales teams, and manufacturing throughout the sales cycle
• Coordinate delivery schedules and support active orders to ensure customer satisfaction
• Assist Sales Management with forecasting, reporting, process improvements, and achievement of business targets
• Support accounts receivable activities to ensure adherence to contractual payment terms
• Maintain sales documentation, controlled records, standard operating procedures, and work instructions
• Participate in continuous improvement initiatives and support company Quality, Health, Safety, and Environmental (QHS&E) programs

What Sets You Apart

We're looking for individuals who bring the right mix of experience, mindset, and motivation:

• Bachelor's Degree in Business Administration, Marketing, Communications, or a related field preferred
• 3+ years of sales support experience within the tubular manufacturing, OCTG, or distribution industry may be considered in lieu of a degree
• Strong written, verbal, analytical, and interpersonal communication skills
• Proven ability to manage multiple priorities, meet deadlines, and work effectively in a fast-paced environment
• Demonstrated problem-solving and decision-making capabilities
• Experience presenting information and communicating effectively with customers, vendors, and internal stakeholders
• SAP and ERP system experience preferred
• Proficiency with Microsoft Office applications, including Outlook, Word, and Excel
• Strong organizational skills with attention to detail and accuracy

What Powers Your Performance

Success in this role is driven by a strong mix of personal ownership, collaboration, and continuous improvement. We value team members who:

• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
• Communicate clearly and constructively
• Collaborate effectively and contribute to team success
• Able to deal with frequent change, delays, or unexpected events. Follows instructions, responds to management direction; Takes responsibility for own actions; Completes tasks on time or notifies appropriate person with an alternate plan. Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time
• Take accountability and show initiative in their work
• Demonstrate reliability and pride in performance
• Prioritize safety and act with awareness
• Embrace feedback and use it to grow
• Maintain high attention to detail
• Drive continuous improvement and challenge the status quo
• Support and develop others through shared learning

How We Support Your Success

We're committed to helping you thrive on the job and beyond. That's why we offer a collaborative culture where your ideas drive real change, and career mobility within a stable, essential industry. To support your growth and well-being, we also provide a comprehensive and competitive benefits program, including:

• Medical, Dental, and Vision Coverage
• Company-Paid Life Insurance & Short/Long-Term Disability
• Profit Sharing: Up to 4%
• 401(k): Company Match 4.5% with No Vesting Period
• Paid Parental Leave for Birthing and Non-Birthing Parents, Including Adoptions
• Paid Holidays: 10 Days Plus 1 Personal Floating Holiday
• Paid Vacation Time
• Performance-Based Bonus Program
• Tuition Reimbursement

Safety isn't negotiable, it's who we are. Every spark, every shift, and every decision is guided by a commitment that goes well beyond compliance. We don't cut corners; we set the standard. That means clear expectations, continuous training, and shared accountability at every level. Protecting our people is more than a priority, it's a promise we make to every colleague, every day.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.