Sales Support Representative

Four Points Technology; Herndon (VA); On-site; USD 40,000 - 55,000; Full time

Job summary

Four Points Technology in Herndon, Virginia is looking for an individual to assist Account Managers with customer quoting, order processing, and issue resolution. The position demands excellent communication skills and proficiency in Microsoft Suite.

Candidates should have a desire for a career in Sales and Marketing, along with educational qualifications in related fields or equivalent experience. This role offers the opportunity to work in a moderate noise environment with reasonable accommodations for individuals with disabilities.

Qualifications

• Desire for a career in Sales and Marketing.
• 0-2 years of experience or training in relevant fields is expected.
• Ability to manage stressful situations effectively.

Responsibilities

• Generate customer quotes out of NAV ERP.
• Handle order shipments, RMA exchanges, and credits.
• Resolve customer satisfaction issues and answer inquiries.

Skills

Communication skills

Microsoft Suite proficiency

Flexibility and multi-tasking

Decision-making

Education

BS/BA Degree in business or related field

Associate's Degree in related field

3+ years of experience

Job description

Must be located in the DC, Virginia, and Maryland Metro Area

Summary

To assist Account Manager(s) in the day to day fulfillment of customer quoting activity, order processing, and resolving customer service issues. Provide a support resource for the day to day transactions to allow the Account Manager time and opportunity to network through their existing accounts to expand the business.

Duties and Responsibilities

• Generate customer quotes out of NAV ERP
• Assist with coordination of order shipments, RMA exchanges, credits, and order status
• Resolve customer satisfaction issues
• Handle any incoming calls from customers with questions or concerns about their accounts with detailed accuracy and courteous service
• Utilize SERT tool to assess bidding opportunities and provide updates on process status
• Preparation of TRs submissions
• Assist in maintaining customer information in CRM
• Minimize problem order situations by proactively following up on order processing and customer service issues for resolution.
• Candidate will acknowledge and participate in annual ethics training provided by Four Points.
• Candidate will review, acknowledge and participate in any US government and regulatory security trainings periodically as required in their role.
• Perform other incidental and related duties as required and assigned.

Required Knowledge, Skills, and Abilities

• Desire to have a career in Sales and Marketing.
• Excellent oral and written communication skills.
• Proficient working knowledge of Microsoft Suite including Word, Excel, Access, PowerPoint and Outlook.
• Ability to be flexible, multi-task and be able to remain "in control" during stressful situations is vital.
• Ability to make decisions in the absence of the Account Manager and assess priorities on an ongoing basis is also essential.
• Previous government contracting/IT sales experience preferred.

Education/Experience

• BS/BA Degree in business or other related field and 0-2 years of experience and/or training, OR
• Associate's Degree in related field and 2+ years of experience and/or training, OR
• 3+ years of experience and/or training, OR
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

An Equal Opportunity Employer

Four Points Technology, LLC is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, national origin or any legally protected status.