Sales Support Representative

CPG; Gilbert (AZ); On-site; USD 45,000 - 65,000; Full time

Job summary

CPG is seeking a Sales Support Representative in Phoenix, AZ to assist the Sales Team with quote and proposal management, scope reviews, and customer communications. The role supports the delivery of services for colocation, enterprise, hyperscale, and government clients.

Ideal candidates have a Bachelor’s degree and 1–2 years in customer service or sales-related roles, with experience in NetSuite being a plus. Proficiency in Microsoft Office is expected. This position requires US citizenship.

Qualifications

• Bachelor's degree required or equivalent experience.
• 1–2 years in a customer service/sales/relationship management role.
• Previous data center experience is a plus.
• Experience with Oracle NetSuite is a plus.

Responsibilities

• Prepare quotes and manage proposals end-to-end.
• Coordinate with Operations and Service Teams on scheduling and shipments.
• Submit Purchase Order requests to Accounting.
• Track orders and communicate status to customers.

Skills

Customer service

Sales support

Relationship management

Communication skills

Education

Bachelor's Degree

Tools

Excel

Word

PowerPoint

NetSuite

Job description

Phoenix, AZ

TITLE: SALES SUPPORT REPRESENTATIVE

LOCATION: Phoenix, AZ

POSITION SUMMARY

The Sales Support Representative will support the objectives of the Sales Team. The Sales Team sells services that are focused on providing integrated solutions for colocation, enterprise, hyperscale, and government customers. This role will assist in document preparation, proposal management, scope review, and communication with customers on deal specific items.

ESSENTIAL DUTIES AND RESPONSIBILITIES

To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Quote/Proposal Preparation – full life cycle quote management when necessary
• Follow up on parts deliveries i.e. batteries, caps and other parts from OEM vendors, trade subcontractors and partners.
• Coordinate with CPG Operations and Service Teams on scheduling & shipments.
• Submit Purchase Order requests to Accounting.
• Coordinate with Vendors to release orders and follow up on ship dates.
• Inventory/Logistics Management – track purchased products and communicate with customer regarding their order status
• Ensure accurate and up to date information is entered into NetSuite.
• Attend kick off meetings to assist in smooth handoff of project from bid to execution if necessary.
• Identify additional opportunities for CPG to generate revenue.
• Utilize NetSuite to track all open and closed opportunities.
• Accompany Outside Sales Representative in attending face-to-face meetings with customers.
• Deliver reporting for assigned Sales Representatives.
• Complete ISXs and Submittals for 3 rd party vendors.
• Complete training courses assigned by Supervisor.
• Must be a US Citizen

QUALIFICATIONS

The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience (Desired)

• Bachelor‘s Degree
• 1-2 years in a customer service/sales/relationship management role
• Previous data center experience a plus
• Previous experience with Oracle NetSuite a plus

Computer Skills

• Microsoft office proficiency – Excel, Word, Power Point

Certificates And Licenses

• No certificates or licenses required for this position.

Supervisory Responsibilities

• No supervisory responsibilities for this position.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to sit; Standing and walking is required. The noise level in the work environment is usually low to moderate.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Pre Employment Requirements

Employment is contingent upon successful completion of a pre-employment background check, drug screening, and motor vehicle record (MVR) review, in accordance with applicable federal, state, and local laws. Positions requiring driving must have an MVR that meets company and insurance carrier standards.

CPG is an equal opportunity employer. We will consider all employment applicants without attention to age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

CPG Participates in E-Verify