Sales Support Rep Analyst 2

Lam Research; Austin (TX); Hybrid; USD 70,000 - 100,000; Full time

Job summary

Lam Research seeks a qualified professional to support the Global Customer Operations Group. The role focuses on quote creation, CTL processing, and system bookings, with coordination across accounting, finance, and engineering.

You will assist sales by providing technical and administrative product information and tracking orders in CRM. Responsibilities include managing acceptance timelines, communicating with Intel CCM and account teams, and distributing order sheets to departments while

Qualifications

• Bachelor's degree or equivalent engineering experience.
• Experience processing orders for materials or merchandise from sales staff or direct customer files with sales contracts.
• Ability to provide price quotations, complete order sheets, and verify item prices and quantities.

Responsibilities

• Quote Creation: manage new quotes and configuration changes.
• CTL Submittal: handle initial CTL and related change CTLs and reminders for approvals.
• PG System/Upgrades/Software Bookings: submit CBC, review PO, attach documents and route for approvals.
• Acceptance: verify acceptance dates align with CPA criteria; identify risks and communicate updates to the acct team and finance.
• Customer Communication: support weekly calls with Intel CCM and account team and coordinate with departments on orders and pricing.

Education

Bachelor's Degree or equivalent engineering experience

Job description

The group you'll be a part of

The Global Customer Operations Group brings industry insights and experience to help our customers deliver on their technology roadmaps. We work tirelessly to earn the trust of our customers, because we know that working closely together leads to the highest quality outcomes.

The impact you'll make

Plans and implements projects that support the sales. Assist sales organization in providing technical and administrative product information. Works with market research representatives and updates automated tracking system such as CRM. Coordinates with Sales Reps to provide documentation and satisfy customer requirements.

What you'll do

Quote Creation

• Systems: New Quote and change configuration management
• Conversions (Limited R) PM's/ CSBG manage conversion kit quotes

CTL Submittal

• Initial System CTL and limited CK CTL (PM's to Manage)
• Change CTL for Systems and change CTL for CK's/Upgrade (Limited R) PM's to Manage
• Review all Pending CTL's for Intel Team, Send reminder to approvers

PG System/Upgrades/Software Bookings

• Submit CBC/Review PO/ Attach all required Documents/Route for Approvals
• ISR initiation requests to Service Managers
• Coordinate notifications out to CSBG

Acceptance

• Verify / Manage Acceptance Dates align to criteria outlined in CPA's
• Identify risks/upside to Acct Team, Finance, BDSO. Attend meetings and communicate updates to Finance and BDSO
• Manage follow up inquiries and push notifications
• Submit / Manage RFC's to responsible AE

Customer Communication

• Support weekly calls with Intel CCM and Account team based on Forecast/Order/ Delivery.
• Provide necessary correspondence based on change/new activity request from Intel
• Will distributes order sheets to respective departments.
• Will coordinate with departments on order status, shipping dates, prices, product availability and back orders.

Preferred qualifications

• Bachelor's Degree or equivalent engineering experience.
• Previous experience preferred with process orders for materials or merchandise from sales staff or direct customer files with sales contracts and other information.
• Any experience maintaining customer files with sales contracts and customer information.
• Ability to give price quotations, completes, order sheets, and checks the price and quantity of each item listed.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results.

Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. 'On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. 'Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks and Benefits

At Lam, our people make amazing things possible. That's why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.