Install Base Data Analyst

Lam Research; Austin (TX); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Lam Research in Austin, TX is seeking a Field Service Engineer to ensure operational excellence of our semiconductor equipment. You will analyze site availability, equipment and service data, build dashboards, and translate data into actionable decisions to improve service performance.

The role requires a bachelor’s degree in Electronics, Engineering, or related field with 5+ years of experience (or a Master’s with 3+ years), experience in semiconductor capital equipment, and willingness to

Qualifications

• Bachelor’s degree in Electronics, Engineering, or related field with 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
• Experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing PPE or cleanroom suit.
• Frequent physical tasks and ability to travel domestically and internationally with flexible shifts.

Responsibilities

• Analyze Site Availability, Equipment, and Service Data
• Review data, join daily pass down, ensure correct logging, prepare weekly summaries, align with customer
• Improve Field Service Operations: create systems to track PM GtG, delays, and summarize data to improve efficiency
• Create Dashboards and Reporting for above needs
• Translate Data into Operational Decisions

Skills

Interpreting schematics

Clean room work

Willingness to travel

Communication skills

Education

Bachelor’s degree in Electronics, Engineering, or related field

Tools

Microsoft Office

Job description

The group you’ll be a part of

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and processes.

The impact you’ll make

As a Field Service Engineer at Lam, you will step into the limelight of customer support. Your work goes beyond installations and troubleshooting; it ensures the operational excellence of our complex semiconductor equipment. You're on the front lines, understanding customer needs and collaborating with various teams to deliver solutions. In this role, you will directly contribute to ___.

What You’ll Do

• Analyze Site Availability, Equipment, and Service Data
  • Review the data, join the daily meeting pass down, make sure customer has correct logging, weekly MA vs SDUT summary and align with customer
  • Create down pareto, work with service/process team a MA/SDUT roadmap
• Improve Field Service Operations
  • Create system to tracking PM GtG, operation delays, and summarize the data to help Intel and Lam improve the operation efficiency.
• Create Dashboards and Reporting for above needs
• Translate Data into Operational Decisions

Minimum Qualifications

Who we’re looking for

• Bachelor’s degree in Electronics, Engineering, or related field and 5+ years of experience; or Master’s degree with 3+ years; or equivalent work experience.
• Previous experience in installation, maintenance, repair, or troubleshooting of semiconductor capital equipment.
• Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
• Able to work in a clean room environment while wearing personal protective safety equipment, or cleanroom suit.
• Frequently position oneself (e.g., bend, stoop, reach, walk, sit, twist, squat, kneel, climb, stand) to perform job tasks for extended periods.
• Able to travel frequently, domestically and internationally, based on customer needs, flexibility to work a variety shifts including compressed and alternative workweeks including overtime and on-call if needed.

Preferred Qualifications

• Proficiency in basic computer skills and familiarity with common office software including Microsoft Office Suite.
• Communication skills, both written and verbal, in English.
• Foundational analytical and problem-solving skills.

Our commitment

We believe it is important for every person to feel valued, included, and empowered to achieve their full potential. By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam Research ("Lam" or the "Company") is an equal opportunity employer. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws. It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees.

Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories – On-site Flex and Virtual Flex. ‘On-site Flex’ you’ll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex’ you’ll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.

Our Perks And Benefits

At Lam, our people make amazing things possible. That’s why we invest in you throughout the phases of your life with a comprehensive set of outstanding benefits.