Sales Support Manager

Building Material Distributors, Inc.; Williston (VT); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

ESOP ownership

Healthcare (medical, dental, vision)

401(k) with company match

Paid time off and holidays

Training and professional development

Team-oriented culture

Job summary

Windows & Doors By Brownell, part of the BMD family, seeks a driven Inside Sales leader in Vermont to guide the sales team and elevate customer satisfaction. You will manage a growing book of business, collaborate with Sales, Operations, and Service, and deliver data-driven improvements to processes and metrics.

The role emphasizes leadership, cross-functional collaboration, and ownership of results in a 100% ESOP environment with ongoing professional development.

Qualifications

• Bachelor's degree in Business or related field.
• 5+ years of progressive leadership experience in sales/operations.
• Experience leading teams in building materials or wholesale distribution preferred.
• Strong business acumen with experience using CRM and ERP systems.
• Excellent leadership, communication, negotiation, and problem-solving skills.

Responsibilities

• Lead, coach, and develop the Inside Sales team while fostering accountability and continuous improvement.
• Partner with Sales, Operations, and Service to ensure seamless order fulfillment and customer satisfaction.
• Engage with walk-in, phone, and online customers directly and maintain own book of business.
• Analyze operational and sales metrics to identify trends and implement process improvements.
• Support departmental budgeting, operational planning, and company growth initiatives.

Education

Bachelor's degree in Business

Tools

CRM software

ERP systems

Job description

What You'll Do

• Lead, coach, and develop the Inside Sales team while fostering a culture of accountability and continuous improvement.
• Partner with Sales, Operations, and Service to ensure seamless order fulfillment and customer satisfaction.
• Engage with walk in, phone and online customers directly and maintain own book of business.
• Analyze operational and sales metrics to identify trends and implement process improvements.
• Support departmental budgeting, operational planning, and company growth initiatives.

What We're Looking For

• Bachelor's degree in Business, or a related field (or equivalent experience).
• 5+ years of progressive leadership experience in sales, operations, customer service, or a related field.
• Experience leading teams in building materials, wholesale distribution, millwork, or a similar industry preferred.
• Strong business acumen with experience using CRM and ERP systems.
• Excellent leadership, communication, negotiation, and problem-solving skills.

Why Join WDB?

• 100% Employee-Owned (ESOP) – Build wealth while building your career.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Ongoing training and professional development.
• Collaborative, team-oriented culture focused on continuous improvement.

About Us

For more than 30 years, Windows & Doors By Brownell has been a trusted provider of premium windows, doors, and expert installation services throughout Vermont, the Adirondacks, and New Hampshire's Upper Valley. As a 100% employee-owned company, our employees don't just work here—they own a piece of the business. We believe employee ownership creates a culture of accountability, teamwork, and long-term success for our customers and our people. Windows & Doors By Brownell is part of the BMD family of companies, a respected building products organization that has served customers across the United States for more than 75 years.

Equal Opportunity Employer

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.