Sales Support Manager

Brownell; Williston (VT); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

ESOP

Health & dental insurance

401(k) with match

Paid time off

Professional development

Job summary

Windows & Doors By Brownell in Vermont seeks an Inside Sales Leader to coach and grow the sales team, partner with Sales, Operations and Service, and own a book of business across walk-in, phone, and online channels.

The role drives metrics, budgeting, and planning to support growth, requiring a Bachelor’s in Business and 5+ years of leadership in sales/ops within building materials or wholesale distribution; strong CRM/ERP skills and exceptional communication.

Qualifications

• Bachelor's degree in Business, or a related field (or equivalent experience).
• 5+ years of progressive leadership experience in sales, operations, customer service, or a related field.
• Experience leading teams in building materials, wholesale distribution, millwork, or a similar industry preferred.
• Strong business acumen with experience using CRM and ERP systems.
• Excellent leadership, communication, negotiation, and problem-solving skills.

Responsibilities

• Lead, coach, and develop the Inside Sales team while fostering a culture of accountability and continuous improvement.
• Partner with Sales, Operations, and Service to ensure seamless order fulfillment and customer satisfaction.
• Engage with walk in, phone and online customers directly and maintain own book of business.
• Analyze operational and sales metrics to identify trends and implement process improvements.
• Support departmental budgeting, operational planning, and company growth initiatives.

Skills

Leadership

CRM proficiency

ERP proficiency

Strategic planning

Communication

Negotiation

Analytical skills

Education

Bachelor's degree in Business or related field

Tools

CRM systems

ERP systems

Job description

Windows and Doors By Brownell | WDB - Vermont
800 Marshall Ave
Williston, Town of, VT 05495, USA

Description

What You'll Do

• Lead, coach, and develop the Inside Sales team while fostering a culture of accountability and continuous improvement.
• Partner with Sales, Operations, and Service to ensure seamless order fulfillment and customer satisfaction.
• Engage with walk in, phone and online customers directly and maintain own book of business.
• Analyze operational and sales metrics to identify trends and implement process improvements.
• Support departmental budgeting, operational planning, and company growth initiatives.

What We're Looking For

• Bachelor's degree in Business, or a related field (or equivalent experience).
• 5+ years of progressive leadership experience in sales, operations, customer service, or a related field.
• Experience leading teams in building materials, wholesale distribution, millwork, or a similar industry preferred.
• Strong business acumen with experience using CRM and ERP systems.
• Excellent leadership, communication, negotiation, and problem-solving skills.

Why Join WDB?

• 100% Employee-Owned (ESOP) – Build wealth while building your career.
• Medical, dental, vision, life, and disability insurance.
• 401(k) with company match.
• Paid time off and paid holidays.
• Ongoing training and professional development.
• Collaborative, team-oriented culture focused on continuous improvement.

About Us

For more than 30 years, Windows & Doors By Brownell has been a trusted provider of premium windows, doors, and expert installation services throughout Vermont, the Adirondacks, and New Hampshire's Upper Valley. As a 100% employee-owned company, our employees don't just work here—they own a piece of the business. We believe employee ownership creates a culture of accountability, teamwork, and long‑term success for our customers and our people. Windows & Doors By Brownell is part of the BMD family of companies, a respected building products organization that has served customers across the United States for more than 75 years.

Equal Opportunity Employer

BMD, Inc and Companies is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. BMD, Inc makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.