Sales Support Engineer

Sony Corporation; Northern (KY); Hybrid; USD 63,000 - 84,000; Full time

Benefits offered by this job

Healthcare benefits (medical, dental,/

Vision coverage

401k with company match

Vacation time

Education assistance

Student loan assistance

Paid parental leave

Paid sick leave

Remote/Hybrid work options

Job summary

Sony Electronics Inc. Professional Display Solutions seeks a Sales Support Engineer for the Mid-Atlantic region.

This field-based role supports Account Managers, partners, system integrators, and end-user customers, delivering pre-sales and post-sales technical support for BRAVIA Professional Displays, projectors, Crystal LED, and related analytics and IoT solutions. Ideal candidates will be located in North Carolina or South Carolina, able to travel up to 80%, and possess a Bachelor's in a

Qualifications

• Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or related technical discipline.
• Minimum of 5 years of related experience supporting professional AV, display, collaboration, networking, or IT solutions.
• Strong knowledge of AV, IT, networking, cloud-based platforms, Digital Signage, and display technologies.
• Experience in pre-sales demonstrations and post-sale technical customer success.

Responsibilities

• Provide pre-sales and post-sales technical support across Sony Professional Display Solutions portfolio.
• Conduct customer demonstrations and deliver technical presentations.
• Assist with system configuration, deployment guidance, and firmware/software implementation.
• Coordinate escalation of issues to service and engineering teams as needed.
• Collaborate with Account Managers to identify technical requirements and develop winning solutions.

Skills

Technical knowledge AV/IT

Presentations training

Proficiency MS Office

Travel up to 80%

Customer-facing support

Pre‑sales & post‑sales support

Education

Bachelor's degree in Electrical Engineering, Computer Science, IT

Tools

PowerPoint

Excel

CRM tools (Salesforce)

Job description

Sony Electronics Inc. is looking for the risk-takers, the collaborators, the inspired and the inspirational. We want the people who are brave enough to work at the cutting edge and create solutions that will enrich and improve the lives of people across the globe. In addition to competitive pay and benefits, we offer an environment and culture that promotes Diversity, Equity and Inclusion. In addition, our team members enjoy innovative work-life balance opportunities including a hybrid home/office workplace, monthly “Free Fridays”, and early shutdowns on Fridays throughout the year (including half-days during the summer). Join us on our mission to fill the world with emotion through the power of creativity and technology.

Position Overview

Sony Electronics Inc. Professional Display Solutions division has an excellent opportunity for a Sales Support Engineer. This is a remote, field-based technical sales support position supporting the Mid‑Atlantic region. Ideal work-from-home candidates will be located in North Carolina or South Carolina.

Role Summary

The Sales Support Engineer serves as the primary technical resource supporting Sony Professional Display Solutions Account Managers, reseller partners, system integrators, consultants, distributors, and end-user customers throughout the territory. The Sales Support Engineer is responsible for driving technical engagement and providing pre‑sales and post‑sales support for Sony's Professional Display Solutions portfolio, including BRAVIA Professional Displays, Business Projectors, Crystal LED (CLED), PTZ Cameras, Digital Signage solutions, cloud-based display management platforms, and emerging analytics and IoT technologies.

Key Responsibilities

• conduct customer demonstrations
• deliver technical presentations
• evaluate products
• perform proof‑of‑concept testing
• provide product training sessions
• organize solution workshops
• collaborate closely with Account Managers to identify technical requirements, develop winning solutions, overcome competitive challenges, and support opportunities through the entire sales process
• provide post-sales technical support
• assist with system configuration and deployment guidance
• support firmware and software implementation activities
• coordinate the escalation of technical issues to Sony service and engineering organizations when required
• gather competitive intelligence, identify market trends, and provide product performance feedback to Product Management and Marketing teams
• support strategic initiatives and participate in trade shows, customer events, roadshows, demonstrations, seminars, and industry conferences

Honesty, integrity, and ethical conduct are material requirements for the responsibilities outlined above.

Minimum Requirements

• Bachelor's degree in Electrical Engineering, Computer Science, Information Technology, or related technical discipline required; equivalent experience considered.
• Minimum of 5 years of related experience supporting professional AV, display, collaboration, networking, or IT solutions.
• Strong technical knowledge of AV, IT, networking, cloud-based platforms, Digital Signage, and display technologies.
• Demonstrated ability to conduct technical presentations, product demonstrations, and customer training sessions.
• Experience supporting pre‑sales solution development and post‑sales technical customer success activities.
• Working knowledge of Windows operating systems, network infrastructure, AV-over‑IP technologies, and connected device ecosystems.
• Strong written, verbal, organizational, and problem-solving skills.
• Proficiency with Microsoft PowerPoint, Excel, Outlook, and other productivity tools.
• Ability to lift and transport demonstration equipment up to 45 pounds.
• Ability to travel up to 80% of the time.

Preferred Skills

• CTS certification; CompTIA A+, Network+, DSCE, CCNA, or equivalent certifications.
• Experience working for a professional AV manufacturer, distributor, consultant, or systems integrator.
• Experience supporting direct‑view LED, Digital Signage, cloud‑based solutions, and enterprise display technologies.
• Strong working knowledge of Salesforce CRM.
• Experience supporting Education, Corporate, Government, Healthcare, Retail, Transportation, or Large Venue vertical markets.
• Consistent track record of exceeding company expectations and delivering exceptional technical customer support.

Salary and Benefits

The anticipated base pay range for this position is $63,120 to $84,161.

The actual base salary offered depends on a variety of factors, which may include as applicable, the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job.

• competitive base salary
• annual corporate bonus plan
• comprehensive benefits package including healthcare benefits (medical,dental, and vision)
• paid medical leave
• a 401k plan with matching company contributions
• vacation time
• education assistance
• student loan assistance program
• eighty hours of paid sick leave time annually
• up to twelve weeks paid parental leave

Sony Electronics is an Equal Opportunity Employer that values employees with a broad cross‑cultural perspective. We strive to create an inclusive environment, empower employees and embrace diversity. We encourage everyone to respond. All applicants will receive fair and impartial treatment without regard to race, color, religion, sex, national origin, ancestry, citizenship status, age, legally protected physical or mental disability, protected veteran status, status in the U.S. uniformed services, sexual orientation, gender identity or expression, marital status, genetic information or on any other basis which is protected under applicable federal, state or local law.