Sales Support & Customer Experience Specialist

Sweetwater; Fort Wayne (IN); On-site; USD 40,000 - 54,000; Full time

Job summary

Sweetwater, the nation’s #1 online retailer of pro audio equipment and music instruments, is hiring a Sales Support Specialist to join our growing Sales team in Fort Wayne, IN. You will work with Sales Engineers to smooth the customer experience and ensure accurate quotes and invoices.

No prior product knowledge is required, but you should be self-motivated, tech-savvy, and possess excellent verbal and written communication skills to support customers by phone and email.

Qualifications

• Self-motivated with the ability to work independently, as well as in a collaborative environment.
• Smart, empathetic folks with strong people skills.
• Great verbal and written communication.
• A strong passion to help others and to do the right thing.
• Experience with our internal systems and processes, specifically 4D, is a plus.

Responsibilities

• Administrative & organizational activities
• Providing timely & friendly follow-up communication
• Phone & email support
• Creating quotes & invoices

Skills

Self-motivated

People skills

Verbal communication

Written communication

Detail-oriented

Tools

4D

Job description

Sweetwater, the nation’s #1 online retailer of pro audio equipment and music instruments, is hiring a Sales Support Specialist to join our growing Sales team in Fort Wayne, IN. You will work with Sales Engineers to smooth the customer experience and ensure accurate quotes and invoices.

No prior product knowledge is required, but you should be self-motivated, tech-savvy, and possess excellent verbal and written communication skills to support customers by phone and email.