Sales Support Coordinator

JMP USA; Raleigh (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

JMP USA is seeking a detail-oriented support professional to assist outside sales and manage critical office operations in Raleigh, NC. You will handle CRM entries, submittals, and warranty documentation while coordinating with factories and service providers to ensure smooth project progression.

You will also support lunch-and-learn events, maintain CRM contacts, and help manage routine office maintenance and special services such as HVAC and plumbing.

Responsibilities

• Assist outside sales to enhance customer experience.
• Manage CRM bid board by entering projects and opportunity information and managing document storage.
• Be able to assist in any phase of a job in CRM.
• Use critical thinking to recognize problems in the flow of a project and engage sales, JMP operations and factories to get a solution.
• Engage factories to get information including ship dates, tracking, stock etc.
• Put together submittals, IOMs & warranty certificates for projects.
• Create quick quotes in CRM.
• Maintain customer contacts in CRM.
• Use factory websites and online connections to support sales needs.
• Coordinate lunch & learns including printing material and ordering catering.
• Manage office routine maintenance including cleaning company, pest control & landscaping.
• Coordinate special needed services including HVAC & plumbing service and carpet cleaning.

Job description

General Description

Assist outside sales in day to day operations of the sales & office related activities in order to increase sales and profits of JMP in accordance with all corporate goals, strategies, and philosophies.

Scope of Essential Responsibilities

• Assist sales as needed to enhance the customer experience
• Manage CRM bid board by entering projects and opportunity information and managing document storage
• Be able to assist in any phase of a job in CRM
• Use critical thinking to recognize problems in the flow of a project and engage sales, JMP operations and factories to get a solution
• Engage factories to get information including ship dates, tracking, stock etc.
• Put together submittals, IOMs & warranty certificates for projects
• Quick quotes in CRM
• Maintain customer contacts in CRM
• Use factory websites and online connections to support sales needs
• Coordinate lunch & learns including printing material and ordering catering

Office / Building Facility Management

• Manage office routine maintenance including cleaning company, pest control & landscaping
• Coordinate special needed services including HVAC & plumbing service and carpet cleaning