Sales Support Coordinator

Gemaire; Orlando (FL); Hybride; USD 38 000 - 56 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Paid time off

Tuition assistance

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) Plan

Employee Stock Purchase Plan

Short Term/Long Term Disability

Health Savings Account with employer</

Employee Referral Program

Employee Purchase Program

Résumé du poste

Gemaire Distributors seeks a Sales Administrator to support the Sales team, Sales Center, and customers. You will serve as a liaison for product availability, delivery coordination, order entry, status updates, and issue resolution.

Responsibilities include handling key accounts, order processing, delivery coordination, and customer communication. Requires strong customer service, MS Office skills, and organization; bilingual English/Spanish a plus.

Qualifications

• 2+ years of counter sales, call center or customer service experience
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task
• English/Spanish bilingual a plus

Responsabilités

• Act as branch point of contact for key accounts
• Support accurate order completion, processing, and tracking (e-commerce and direct orders)
• Coordinate timely deliveries and jobsite logistics; communicate delays
• Facilitate accurate job quotes, purchase orders, and Scope of Work documents
• Provide product information and post-sales assistance
• Communicate with customers via phone, email, and text

Connaissances

Customer service

MS Office proficiency

Organizational skills

Problem solving

Multitasking

English/Spanish bilingual

Formation

High School Diploma or equivalent

Associates Degree

Outils

MS Office

Description du poste

Here is what you will be doing as part of the team:

Subsidiary: Gemaire Distributors
Business Title: Sales Administrator
Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader
in HVAC equipment? The Sales Administrator is responsible for providing support to the Sales team,
Sales Center, and customers. The ultimate goal of this role is to serve as a liaison between the company and its customers regarding product availability, delivery coordination, order entry, order status and problem resolution.

About Us

Looking for a cool job? Join the HVAC industry leader!

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.

As a member of the Gemaire team you will enjoy:

• Exciting opportunities with a company that is growing
• Great work hours! Standard business hours are Monday-Friday with occasional Saturdays
• Competitive pay
• Paid time off
• Tuition assistance
• Medical, dental, and vision insurance
• Life insurance coverage
• 401(k) Plan
• Employee Stock Purchase Plan
• Short Term/Long Term Disability
• Health Savings Account with employer contribution
• Employee Referral Program
• Employee Purchase Program

Job Requirements

Duties and Responsibilities:

• Account Support: Act as branch point of contact for key accounts
• Order Management: Support accurate order completion, processing, and tracking. This includes e-commerce and direct customer orders.
• Delivery Coordination: Ensure timely deliveries and jobsite logistics and proactively communicate any delays when necessary.
• Documentation: Facilitate accurate job quotes, purchase order management, credit rebills and Scope of Work (SOR) documentation
• Customer Service: Provide product information, assist customers with product selection, and with after-sales support.
• Customer Communication: Provide customer service via phone, email, and text.

In addition to the above responsibilities, this individual is held accountable for all other duties as
assigned.

Required Qualifications

• High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience
• Demonstrated customer service skills
• Proficient in MS Office applications
• Strong organization skills
• Ability to problem solve, be detail oriented, and multi-task

Preferred Qualifications:

• English/Spanish bilingual a plus, but not required

Education/Experience:

High School Diploma or equivalent with 2+ years of Counter Sales, Call Center or Customer Service experience; or Associates Degree with 1+ year of Counter Sales, Call Center or Customer Service experience.

Physical Demands Demand Frequency

Sedentary – Lifting 0-10 pounds Occasional
Light Lifting – 10-20 pounds Occasional
Moderate Lifting – 20 to 50 pounds Never
Heavy Lifting – 50 to 100 pounds Never
Pulling/Pushing, Carrying Occasional
Reaching or working above shoulder Occasional
Walking Frequent
Standing Frequent
Sitting Constant
Stooping Never
Kneeling Never
Repeated Bending Never
Climbing Never
Desk Work/Computer use/Telephone use Constant
Operating a motor vehicle Never
Operating a commercial vehicle Never
Operating warehouse equipment, forklift, baseloid lift etc Never
Other – Talk, Drive, visit customers etc. Frequent

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Job Acknowledgment:

Since the duties, responsibilities, qualifications and competencies described here are necessarily subject to change, I acknowledge that revisions to the job description may occur. All such changes will be communicated and I understand that revised information may supersede, modify, or eliminate existing statements in the job description document. I have received the job description, and I understand that it is my responsibility to read, understand, and be able to perform the work described herein and revisions made to it.

Status

Full-Time

Company

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