Rapid Regional Support Associate

Gemaire Distributors, LLC; Pensacola (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Paid time off

Medical, dental, and vision insurance

401(k) Plan

Employee Stock Purchase Plan

Life Insurance

Tuition assistance

Job summary

Gemaire Distributors, LLC in Pensacola, FL is seeking a Rapid Regional Support Associate to travel between branches and provide counter and warehouse assistance. You will deliver strong sales and service, train other associates, and support daily operations to ensure excellent customer experiences and branch efficiency.

The role emphasizes teamwork, communication with internal and external staff, and a proactive approach to safety and process improvements while representing the HVAC industry

Qualifications

• 1+ year experience in HVAC, customer service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at wholesale level preferred.
• Proven success in sales and customer service.

Responsibilities

• Represent Gemaire as a leader, maximizing sales across branches.
• Travel to branches for assignments and provide counter/warehouse support.
• Maintain communication with internal/external sales, vendors, and contractors.
• Support branch staffing per Area Operations Manager (counter/warehouse).
• Assist with training opportunities, safety, and workflow improvements.

Skills

HVAC industry knowledge

Customer service

Sales

Teamwork

Communication

Education

High school diploma or equivalent

Tools

MS Office

Job description

202 East Stumpfield Road, Pensacola , Florida 32505 , United States

Here is what you will be doing as part of the team:

Job Summary

Business Title: Rapid Regional Support Associate

Objective

Looking for a Cool Job in a fast-paced environment with a dynamic team representing the industry leader in HVAC equipment? As the Rapid Regional Support Associate, you will travel to branches within a region/area to complete specific assignments and/or provide general branch support (counter and warehouse). You will be responsible for providing excellent sales and service, assist in supervising and training other Counter and/or Warehouse Associates as well as assist management with daily operations. The ultimate goal of this role is to provide strong customer service and general support to our branches and customers.

About Us

Looking for a cool job? Join the HVAC industry leader!

Gemaire Distributors is a fully owned subsidiary of Watsco, Inc. (NYSE: WSO), the largest network of HVAC distribution businesses in the U.S. As one of Watsco's subsidiaries, Gemaire distributes top-quality HVAC/R equipment and supplies from more than 110 locations in 12 states including Florida, Georgia, North Carolina, South Carolina, Mississippi, Texas, Virginia, Alabama, Louisiana, California, Nevada and Arizona. Our customer-focused associates, vast inventory and technology initiatives allow us to provide our customers with best in class service.

As a member of the Gemaire team you will enjoy:

• Exciting opportunities with a company that is growing
• Great work hours! Standard business hours are Monday-Friday with occasional Saturdays
• Competitive pay
• Paid time off
• Tuition assistance
• Medical, dental, and vision insurance
• Life insurance coverage
• 401(k) Plan
• Employee Stock Purchase Plan
• Short Term/Long Term Disability
• Health Savings Account with employer contribution
• Employee Referral Program
• Employee Purchase Program

Job Requirements

Duties and Responsibilities:

• Represent GEMAIRE as a leader in the industry ensuring maximum sales.
• Travel to branches assigned by the Area Operations Manager for specific assignments and/or general branch support (counter and warehouse)
• Maintain effective communication and collaboration with internal and external sales personnel, vendors, and contractors
• Support branch staffing needs as directed by the Area Operations Manager (counter and warehouse)
• Identify and address training opportunities related to safety, procedures, and workflow
• Maintain up-to-date knowledge of company policies and procedures
• Share best practices across the region to improve team efficiency and effectiveness in daily tasks
• Support training and development of team members to elevate branch standards
• Assist with resolution of customer relationship issues involving dealers and end users
• Pick, receive, and stock product accurately and properly; lead by example
• Provide observations and recommendations from branch visits to the Area Operations Manager to strengthen the division team
• Complete sales order processing for customers, including upselling associated items
• Perform other duties as assigned.

In addition to the above responsibilities, this individual is held accountable for all other duties as assigned.

Required Qualifications:

• Minimum 1+ year experience in HVAC, customer Service, warehousing/distribution or retail.
• Knowledge of air conditioning, heating and ventilation equipment at a wholesale distribution level preferred.
• Proven success in sales and providing excellent customer service.
• Strong interpersonal skills including sales, problem solving and customer service.
• Ability to work independently, but meet assigned goals and objectives in designated time frames.
• Ability to multitask and work in a fast paced environment.
• A willingness to learn and grow with our Company.
• Knowledge of Microsoft Office products.
• Proven commitment to customer service and a safe work environment.
• Must have a clean driving record for at least the past 3 years.

Preferred Qualifications:

• Experience in a wholesale HVAC equipment supply house preferred.
• Bachelor’s or Associate’s Degree preferred.

Years of Experience: Minimum 1+ year experience in a Counter Sales role, preferably in the HVAC industry.

Work Schedule: Monday through Friday, with occasional Saturdays . This position may require working extra hours on occasion.

Physical Demands

Demand

Frequency

Sedentary – Lifting 0-10 pounds

Frequent

Frequent

Moderate Lifting – 20 to 50 pounds

Occasional

Heavy Lifting – 50 to 100 pounds

Occasional

Pulling/Pushing, Carrying

Occasional

Reaching or working above shoulder

Occasional

Walking

Frequent

Standing

Frequent

Occasional

Stooping

Occasional

Kneeling

Occasional

Repeated Bending

Occasional

Climbing

Occasional

Frequent

Operating a motor vehicle

Frequent

Operating a commercial vehicle

Never

Operating warehouse equipment, forklift, baseloid lift etc

Occasional

Occasional

EEO Statement

Watsco and its subsidiaries are an Equal Opportunity Employer and do not discriminate on the basis of age, color , race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications and competence.

Status

Full-Time

Company

undefined

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, pleaseclick here .