Sales Support Coordinator

MDM Scaffolding Services, LLC; Hurst (TX); On-site; USD 42,000 - 63,000; Full time

Job summary

MDM Scaffolding Services, LLC is seeking a Sales Support Coordinator to be the first point of contact, handling calls, greeting visitors, and supporting the sales team with timely follow-up in Salesforce CRM.

This role blends office administration with sales operations, requiring a polished presence, strong organizational skills, and the ability to keep quotes, bids, and customer communications moving efficiently.

Qualifications

• Strong verbal and written communication skills.
• Proficiency with Salesforce CRM or similar platforms.
• Ability to multitask and manage competing priorities in a fast-paced office.
• High attention to detail in data entry and follow-up tracking.

Responsibilities

• Serve as the first point of contact for incoming calls on the main line.
• Greet and assist visitors, clients, and vendors at the office entrance.
• Take accurate messages and ensure timely follow-up.
• Manage general office correspondence and logging in Salesforce.
• Monitor and maintain records in Salesforce including leads, contacts, accounts and opportunities.
• Prepare follow-up emails, call logs, and status updates for prospects and customers.
• Log and track all customer interactions and communications in Salesforce.

Skills

Sales support

Multitasking

Communication

Data entry

Office professionalism

Tools

Salesforce

Microsoft Office 365

Job description

The Sales Support Coordinator is the first point of contact for MDM Scaffolding — managing incoming calls on the main line, welcoming visitors at the entrance, and providing essential sales follow-up support through Salesforce CRM. This role sits at the intersection of office administration and sales operations, requiring a polished, professional presence combined with strong organizational skills and the ability to keep the sales pipeline moving. The ideal candidate is personable, detail-oriented, and proactive in supporting both the sales team and day-to-day office functions.

KEY RESPONSIBILITIES

Reception & Phone Management

• Serve as the first point of contact for all incoming calls on the main company line; route calls promptly and professionally to the appropriate department or personnel.
• Greet and assist visitors, clients, and vendors at the office entrance; maintain a professional and welcoming front-desk environment.
• Take accurate messages and ensure timely follow-up when personnel are unavailable.
• Manage general office correspondence including emails directed to company inboxes.
• Monitor and maintain the reception and lobby area to reflect MDM's professional brand standards.
• Manage and maintain up-to-date records in Salesforce CRM, including leads, contacts, accounts, and opportunities.
• Conduct timely follow-up on open quotes, bids, and proposals on behalf of the sales team.
• Track and log all customer interactions, calls, and communications in Salesforce.
• Assist Account Managers and Business Development staff by preparing follow-up emails, call logs, and status updates for prospects and active customers.
• Monitor the quote and bid database to ensure due dates are being met and that no opportunities fall through the cracks.
• Distribute inbound sales inquiries to the appropriate Account Manager or Business Development representative.

QUALIFICATIONS & REQUIREMENTS

Required

• Strong verbal and written communication skills; professional phone manner and in-person presence.
• Proficiency with Salesforce CRM or similar customer relationship management platforms.
• Ability to multitask and manage competing priorities in a fast-paced office environment.
• High attention to detail in data entry, follow-up tracking, and documentation.
• Proficient with Microsoft Office 365 (Outlook, Word, Excel) and general digital tools.

Preferred

• Experience in the construction, scaffolding, or industrial services industry.
• Familiarity with Constant Contact or similar email marketing platforms.
• Experience supporting an outside sales team in a B2B environment.
• At least 2 years of front desk, administrative, or sales support experience.