Sales Support Catalyst

Alfred-Williams-; Raleigh (NC); On-site; USD 45,000 - 70,000; Full time

Job summary

Alfred William & Company in Raleigh seeks a Sales Support Catalyst to assist Account Managers and Leadership with customer service and project coordination. The role focuses on learning commercial furniture concepts, design processes, and sales methods to ensure exceptional service.

Responsibilities include daily sales support, data entry, lead development, showroom preparation for client visits, and collaboration with Marketing, Designers, and Manufacturing teams.

Qualifications

• Bachelor’s degree preferred.
• Excellent written, verbal, and presentation skills.
• Strong communication and customer-service orientation.

Responsibilities

• Provide daily sales and customer support to Account Managers and Leadership.
• Learn and support team using CAP, QuickBase, Scout.
• Schedule and attend meetings with follow-up items.
• Manage small, non-commissionable projects.
• Administrative and data entry tasks.
• Identify sales leads via cold calls and proactive direct sales.

Skills

Communication

Organization

Time management

Self-motivation

Problem solving

Public speaking

Education

Bachelor’s degree preferred

Tools

Excel

Word

Job description

Alfred William & Company is looking for a Sales Support Catalyst to work directly with our highly skilled Account Managers, Business Developers, Marketing, Designers, Project Managers and Customer Care professionals to help ensure the sustainable growth of our team and support our customers. The individual will learn competencies in commercial furniture concepts and trends; design processes, sales methods and expectational customer service.Responsibilities for Sales SupportProvide daily sales and customer support to the Account Managers and Leadership team.Software Support – Learn and support the team while utilizing company software including (CAP, QuickBase and Scout)Scheduling and attending (when appropriate) prospective meetings and follow-up action items.Manage small, non-commissionable projects.Administrative and data entryIdentifying sales leads through cold calls as well as a proactive direct sales approach. Develop successful relationships with clients.Marketing Showroom Tour Support – In coordination with our marketing team, ensure the showroom is prepared for client and prospective visits.Customer Support – Provide support for accuracy during final order reviews.Engage with the MillerKnoll resources and partner with open-line manufacturing representatives.Work effectively in a project team environment.SkillsStrong communication skillsMust be highly organized and detail oriented.Self-motivatedStrong time management skillsResourceful problem solverKnowledge of Microsoft Excel and WordPreferred Commercial Design or Furniture experience.Self-starterNatural CuriosityBusiness IntuitionEducationBachelor’s Degree preferred.Must possess excellent written, verbal, and public speaking/presentation skills.