Sales Support Associate II

FashionUnited; Maryland; On-site; USD 20,664 - 26,174; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(K)

Paid Paternity and Maternity leave

Commuter Benefits

Disability insurance

Tuition assistance

Job summary

Coach is seeking a Sales Associate to welcome clients, provide personalized assistance, and act as a brand ambassador in a luxury retail setting in Maryland. You will operate POS, manage stock, and support visual merchandising on the sales floor.

The role requires 1+ year of retail experience, strong English, and a flexible schedule including nights and weekends. Base pay ranges from $15.00 to $19.50 per hour with comprehensive benefits.

Qualifications

• 1+ years of previous retail experience (cashier/stock/sales).
• Knowledge of fashion trends and market competition.
• Knowledge of cash register systems and basic computer skills (iPad/laptop, Mobile POS).
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency.

Responsibilities

• Welcome clients with warmth and professionalism and provide personalized assistance.
• Serve as a brand ambassador and support social media engagement.
• Operate POS accurately and maintain cash wrap organization.
• Suggest add-on products, promote gift cards, and capture customer information when permitted.
• Receive, process, and organize shipments and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities and respond to customer requests.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

English proficiency

Attention to detail

Multitasking

Tools

POS systems

iPad / Laptop

Mobile POS

Job description

Coach is a global fashion house that crafts timeless pieces while encouraging individuality and inclusivity.

Key Responsibilities

• Welcome clients with warmth and professionalism, anticipating needs and providing personalized assistance.
• Serve as a brand ambassador both internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information when permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ years of previous retail experience (cashier/stock/sales), preferably in a luxury retail service environment; education and experience will be considered.
• Current knowledge of fashion trends and market competition.
• Knowledge of cash register systems and basic computer skills, including use of iPad/laptop, Mobile POS, and Internet; ability to use a walkie‑talkie and read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule

Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days such as public holidays.

Physical requirement: Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver the sales floor and stockroom.

Base Pay Range

$15.00–$19.50

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(K)
• Paid Paternity and Maternity leave
• Commuter Benefits
• Disability insurance
• Tuition assistance

Equal Opportunity Statement

Coach is an equal opportunity and affirmative action employer. All employment decisions are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally‑recognized protected basis prohibited by applicable law.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1‑855‑566‑9264 or [e-mail].