Temporary Sales Support Associate

FashionUnited; Sevierville (TN); On-site; USD 2,066,400 - 2,996,280; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Coach is a global fashion house known for its heritage and modern luxury. The Sales Support Associate helps ensure smooth store operations and a premium customer experience by assisting with transactions, stock, and brand messaging.

The role emphasizes welcoming clients, maintaining the sales floor, and supporting the team with inventory and visual merchandising while upholding loss prevention and store standards.

Qualifications

• 1+ years of retail experience, preferably luxury retail.
• Knowledge of fashion trends and competitive marketplace.
• Experience with cash register systems and basic computer skills.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast-paced environment.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients and anticipate their needs.
• Act as a brand ambassador and support social media engagement.
• Operate POS, manage cash wrap, and handle cash/media per policy.
• Suggest add‑on products and promote gift cards.
• Receive, process, and organize shipments and transfers; report discrepancies.

Skills

Customer service

Cash handling

Retail experience

Stock management

Job description

Coach is a global fashion house founded 1941 in New York. Inspired by Creative Director Stuart Vevers and an inclusive spirit, we make beautiful, lasting products.

The Sales Support Associate role is critical to store efficiency and customer experience. The associate supports the flow of product from receipt to sale, maintains the sales floor, and delivers brand‑messaging in every interaction.

Key Responsibilities

• Welcome clients with warmth and professionalism and anticipate their needs.
• Serve as a brand ambassador internally and in the local market, supporting social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish the sales floor, and execute visual merchandising updates.
• Support sales‑floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ years of previous retail experience (cashier, stock, sales, etc.), preferably in a luxury retail environment.
• Knowledge of current fashion trends and the competitive marketplace.
• Experience with cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet) and walkie‑talkie; read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).
• Ability to lift at least 25 lbs regularly (up to 50 lbs occasionally) and to climb, bend, kneel, and maneuver the sales floor and stockroom.
• Schedule: Ability to work a flexible schedule to meet business needs—including nights, weekends, peak busy season, and high‑traffic retail days (including but not limited to public holidays).

Base Pay Range

$15.00 – $21.75

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Equal Opportunity and Diversity

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy or any other legally protected basis.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide reasonable accommodation for disabilities or religious beliefs. If you require accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].