Sales Support Associate II

Tapestry, Inc.; Orlando (FL); On-site; USD 20,664 - 29,962; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid paternity and maternity leave

Commuter benefits

Disability insurance

Tuition assistance

Job summary

Tapestry, Inc. is seeking a retail associate in Orlando to provide exceptional customer service and support brand engagement. The ideal candidate will have at least 1 year of retail experience, preferably in a luxury environment, and should be knowledgeable about fashion trends.

Responsibilities include operating the POS system, maintaining stock levels, and promoting gift cards. Competitive pay range is $15.00-$21.75 per hour, with benefits including medical and dental insurance.

Qualifications

• 1+ year of previous retail experience, preferably in luxury retail.
• Strong attention to detail and organizational skills.
• Excellent communication and customer service skills.

Responsibilities

• Welcome clients and provide personalized assistance.
• Operate POS accurately and maintain stock levels.
• Support sales floor activities and adhere to Loss Prevention guidelines.

Skills

Retail experience

Customer service

Attention to detail

Communication skills

Multitasking

Fashion knowledge

Tools

POS systems

Basic computer skills

Job description

Coach is a global fashion house founded in New York in 1941, known for its inclusive and creative spirit.

Key Responsibilities

• Welcome clients with warmth and professionalism; anticipate needs and provide personalized assistance.
• Serve as a brand ambassador internally and in the local market; support social media engagement.
• Operate POS accurately, maintain cash wrap organization, and handle cash/media in compliance with policy.
• Suggest add‑on products, promote gift cards, and capture customer information where permitted.
• Receive, process, and organize shipments and transfers; report discrepancies and maintain stockroom cleanliness.
• Manage stock levels, replenish sales floor, and execute visual merchandising updates.
• Support sales floor activities, respond to customer requests confidently, and partner with team or management as needed.
• Maintain housekeeping standards and adhere to Loss Prevention guidelines.

Requirements

• 1+ year of previous retail experience (cashier/stock, sales, etc.) – preferably in a luxury retail service environment.
• Current knowledge of fashion trends and competition in the marketplace.
• Knowledge of cash register systems, basic computer skills (iPad/laptop, Mobile POS, Internet), use of walkie talkie, and ability to read price and product release sheets.
• Strong attention to detail and organizational skills.
• Ability to multitask in a fast‑paced environment.
• Excellent communication and customer service skills.
• Strong English language proficiency (for EU).

Schedule: Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high‑traffic retail days and public holidays.

Our Competencies for All Employees are not listed here.

Base Pay Range

$15.00-$21.75

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid paternity and maternity leave
• Commuter benefits
• Disability insurance
• Tuition assistance

Coach is an equal opportunity and affirmative action employer. All employment decisions are based on the applicant's or employee's qualifications and are made without regard to age, sex, sexual orientation, gender identity, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, or any other protected basis.

Americans with Disabilities Act (ADA)

Tapestry, Inc. will provide applicants and employees with reasonable accommodation for disabilities or religious beliefs. If you require reasonable accommodation to complete the application process, please contact Tapestry People Services at 1-855-566-9264 or [e-mail].

Visit Tapestry, Inc.