Sales Support Associate - Bilingual ( English and Spanish)

Ingram Micro, Inc.; Florida; Hybrid; USD 27,000 - 39,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401K Matching

Vacation, Sick Days, Holidays

Work Life Balance

Parental Leave

Tuition Reimbursement

Bonus Opportunities

HSA and FSA

Life Insurance

Short and Long-Term Disability

Employee Resource Groups

Employee Referral Bonuses

Job summary

Ingram Micro, Inc. is seeking a Sales Support Specialist to ensure customer orders are processed accurately and efficiently, acting as a critical liaison between customers, sales teams, vendors, and internal stakeholders throughout the end-to-end order lifecycle from receipt to invoicing.

You will process orders, verify details, leverage Xvantage and other systems, coordinate with vendors, and monitor orders to meet service levels while delivering strong customer service in a fast-paced

Qualifications

• High School Diploma or equivalent required; Associate degree preferred.
• 2-3 years in order management, order processing, or related operational role.
• Experience processing purchase orders and managing customer orders in high-volume environment.
• Strong attention to detail and accuracy; able to learn new systems quickly.
• Experience with ERP, order management, CRM, or distribution platforms.
• Excellent verbal and written communication skills.

Responsibilities

• Process customer orders and purchase orders accurately within service-level agreements.
• Submit orders within required timelines, including same-day processing when applicable.
• Review orders for completeness, validating customer information, product specs, pricing, and documentation.
• Use Xvantage and internal systems to place, track, and manage orders through fulfillment.
• Coordinate with vendors on inventory, order status, and delivery requirements.
• Monitor open orders, follow up on exceptions, delays, backorders, and fulfillment issues.
• Communicate delivery options to customers and manage shipments.
• Collaborate with sales, customer service, logistics, and other teams to resolve inquiries.
• Ensure orders are invoiced accurately after fulfillment and confirmation.
• Identify opportunities to improve order management processes and customer experience.

Skills

English

Spanish

Customer service

Order management

ERP systems

CRM

Education

High School diploma

Associate degree preferred

Tools

Xvantage

ERP systems

CRM

Job description

Hybrid Work Schedule (3 days on'on-site)

Why Ingram Micro?

We offer world class benefits and 401K beginning on day 1 of employment

• Medical, Dental, and Vision
• 401K Matching
• Vacation Time, Sick Days, and Holiday Pay
• Work Life Balance
• Paid Parental Leave
• Tuition Reimbursement
• Bonus Opportunities
• HSA and FSA
• Life Insurance
• Short and Long-Term Disability
• Employee Resource Groups
• Employee Referral Bonuses

Salary - $24 per hour

Position Summary

The Sales Support Specialist is responsible for ensuring customer orders are processed accurately, efficiently, and within established service-level agreements. This role serves as a critical liaison between customers, sales teams, vendors, and internal stakeholders to facilitate the end-to-end order lifecycle, from order receipt through fulfillment and invoicing.

What You'll Do

• Process customer orders and purchase orders accurately and within established service-level agreements.
• Ensure customer orders are entered and submitted within required timelines, including same-day processing expectations.
• Review orders for completeness and accuracy, validating customer information, end-user details, product specifications, pricing, and other required documentation.
• Utilize Xvantage and other internal systems to place, track, and manage orders throughout the fulfillment process.
• Research and verify product information, SKUs, availability, and vendor requirements to ensure accurate order processing.
• Coordinate with vendors to confirm inventory availability, order status, shipment schedules, and delivery requirements.
• Monitor open orders and proactively follow up on exceptions, delays, backorders, and fulfillment issues.
• Communicate with customers regarding delivery options, including partial and complete shipments, to support timely order fulfillment.
• Collaborate with sales teams, customer service, logistics, and other internal stakeholders to resolve order-related inquiries and issues.
• Ensure orders are invoiced accurately following fulfillment and customer confirmation.
• Identify opportunities to improve operational efficiency, customer experience, and order management processes.
• Deliver a high level of customer service while managing multiple priorities in a fast-paced environment.

What You Bring to the Role

• High School Diploma or equivalent required; Associate's degree or post-secondary education preferred.
• Minimum 2-3 years of experience in order management, order processing, customer operations, sales support, supply chain, customer service, or a related operational role.
• Experience processing purchase orders and managing customer orders in a high-volume environment.
• Strong attention to detail with the ability to identify and resolve discrepancies quickly and accurately.
• Ability to learn new systems, software applications, and business processes quickly.
• Experience working with ERP, order management, CRM, or distribution platforms.
• Excellent verbal and written communication skills.
• Ability to build effective working relationships with customers, vendors, and internal stakeholders.
• Demonstrated ability to manage multiple priorities while maintaining a high degree of accuracy.
• Customer-focused mindset with a commitment to service excellence.
• Full proficiency in English and Spanish required.