Sales Support Associate

BCI Technologies; Kissimmee (FL); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Career development

Job summary

BCI Technologies, based in Kissimmee, FL, is seeking a motivated customer-facing team member to collaborate with sales, engage with leads, and support quotes and product explanations. The role emphasizes phone/email communication and basic order coordination.

The ideal candidate is a quick learner with a high school diploma, strong communication skills, and familiarity with Word, Excel and Outlook. Competitive compensation and benefits are offered.

Qualifications

• Motivated and willing to learn.
• High school diploma or equivalent.
• Comfortable dealing with customers over the phone.
• Basic technical aptitude and willingness to acquire knowledge.
• Strong written and oral communication.
• Familiarity with Word, Excel and Outlook (basic proficiency test required).

Responsibilities

• Identify potential leads with the sales team.
• Engage with potential leads and existing customers via phone and email.
• Assist with quotes and proposals.
• Assist customers in understanding product features and benefits.
• Handle basic shipping and receiving tasks.
• Participate in team meetings and training sessions.

Skills

Phone communication

Written communication

Customer service

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Company: BCI Technologies Location: Kissimmee, FL Job Type: Full-Time

About BCI Technologies BCI Technologies is an industry leader in digital radio communications and OEM product solutions. With over 30 years of experience, we provide a range of services and products from confidential projects to community infrastructure involving power, water, and electrical systems. We also work closely with top manufacturers like General Electric, Schneider Electric and OEM solutions to distribute cutting-edge technology.

Responsibilities

• Work collaboratively with the sales team to identify potential leads
• Engage with potential leads and existing customers via phone and email
• Assist with quotes and proposals
• Assist customers in understanding product features and benefits
• Handle basic shipping and receiving tasks
• Participate in team meetings and training sessions

Qualifications

• Motivated and a willingness to learn
• High school diploma or equivalent
• Comfortable in dealing with customers over the phone
• Basic technical aptitude and a willingness to acquire technical knowledge
• Communication skills, both written and oral
• Familiarity with Microsoft Word, Excel and Outlook (basic proficiency test required)

Benefits

• Opportunity for advancement
• Competitive salary with performance-based incentives.
• Comprehensive health, dental, and retirement benefits.
• Opportunities for ongoing training and professional development

Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/BCI offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401(k) with company match.

US Water/BCI offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class