Sales Support Associate

Singer Equipment Company; Elverson (Chester County); On-site; USD 25,000 - 39,000; Full time

Job summary

Singer Equipment Company, Inc. is seeking a Sales Support Associate to join our team in the United States.

The role provides administrative and operational support to account managers and customers by processing orders, setting up accounts, handling inquiries, and resolving issues to ensure a smooth, high-quality customer experience. You will work closely with internal departments, sales teams, and vendors to ensure accuracy, timely follow-through, and exceptional service.

Qualifications

• Proficiency in MS Office and common business software.
• Strong written and verbal communication.
• Ability to manage multiple assignments with deadlines.
• Detail-oriented with accuracy in data entry and record-keeping.

Responsibilities

• Process customer orders in Prelude accurately.
• Expedite urgent orders and monitor shipments.
• Coordinate with warehousing for shipping docs and deliveries.
• Maintain customer accounts and onboarding processes.
• Respond to inquiries and resolve issues promptly.

Skills

MS Office

Communication

Organization

Multitasking

Tools

Prelude

HubSpot

Job description

OVERVIEW

Singer Equipment is seeking a Sales Support Associate to join our growing team! The Sales Support Associate will provide administrative and operational support to account managers and customers by managing order processing, account setup, customer inquiries, and issue resolution. This role works closely with internal departments, sales teams, and vendors to ensure accuracy, timely follow-through, and consistent, high-quality customer experience.

ESSENTIAL FUNCTIONS

Order Processing & Management

• Order Entry: Accurately enter, review, and manage customer orders in Prelude, ensuring order details are complete and correct.
• Expediting & Follow-Through: Expedite urgent orders and proactively monitor pending or delayed shipments, communicating updates and addressing issues as needed.
• Shipment Coordination: Coordinate with warehouse personnel to ensure shipment readiness, obtain and communicate relevant shipping documentation (BOLs, pick tickets, invoices, and pallet photos), and schedule opening order deliveries and equipment white-glove services, including set-in-place delivery and removal of existing equipment.
• Inventory Resolution: Identify and resolve inventory-related issues, including backorders, shortages, and missing items, in coordination with the appropriate internal teams.

Customer Account Support

• Account Maintenance: Create, update, and maintain customer account and ship-to information, ensuring records are accurate and up to date.
• New Account Setup: Coordinate new account onboarding, including obtaining credit applications, collecting required documentation, and working with internal departments to facilitate account setup.
• Account Documentation: Request and obtain invoices, payment information, and other account-related documentation to support account accuracy and timely resolution of customer inquiries.
• Customer Communication: Respond promptly to customer calls and emails, providing accurate information, addressing inquiries, and taking ownership of issues through resolution.

Pricing, Quotes & Product Support

• Quote Management: Create, enter, and manage customer quotes in AutoQuotes (AQ), ensuring pricing, product details, and quote information are accurate.
• Pricing Coordination: Coordinate special net pricing requests with vendors and buyers, ensuring pricing is confirmed and accurately reflected in customer quotes and orders.
• Product Research: Research product options and identify solutions that meet customer needs in collaboration with vendor representatives and Tabletop Specialists.

Returns, Credits & Warranty Claims

• Credit Requests: Submit, monitor, and follow up on credit requests for damaged, defective, or returned products, ensuring timely resolution.
• Returns Management: Coordinate and manage the return process for smallwares, tabletop, and equipment, including obtaining return authorizations (RAs), completing Cognito forms, arranging product pickups, and following through to credit resolution.
• Warranty/Service Coordination: Submit warranty service requests to ensure timely service and issue resolution.

Communication & Workload Management

• Responsiveness: Maintain consistent availability and timely responses to assigned sales representatives and customers throughout the workday.
• Workload Prioritization: Manage competing priorities, deadlines, and customer commitments effectively.
• Teamwork & Collaboration: Work collaboratively with team members on shared assignments, larger projects, quotes, and customer requests. Communicate workload constraints and seek or provide assistance when needed to ensure timely follow-through.
• Process Compliance: Follow established company procedures, service standards, and department expectations.

MINIMUM QUALIFICATIONS

• Proficiency in Microsoft Office applications, including Outlook, Excel, and Teams, with the ability to learn and effectively use company systems, order processing platforms (Prelude), and HubSpot.
• Strong written and verbal communication, organizational skills, and attention to detail.
• Ability to manage multiple assignments, prioritize competing deadlines, exercise sound judgment, solve problems, and work independently in a collaborative, fast-paced team environment.