Sales Support Assistant

California Closets; Linthicum (MD); On-site; USD 26,000 - 37,000; Full time

Benefits offered by this job

Health insurance

PTO and paid holidays

401K with company match

Career growth opportunities

Employee discounts

Job summary

California Closets is seeking a Sales Support Assistant to back the sales team with brand experience, local marketing, and performance reporting. You will handle CRM-based lead management, client communications, and showroom administration.

The role supports scheduling, marketing updates, and daily clerical duties, with opportunities for growth and a strong benefits package. Location is on site in Maryland with a Monday–Saturday schedule.

Qualifications

• High school diploma or GED required.
• Associates degree related to business & sales administration preferred.
• 1-2 years of admin/customer service in home renovations or luxury brand environment preferred.
• Tech savvy with ability to quickly learn CRM and business systems (CAD, Epicor, Salesforce, Office).

Responsibilities

• Manage leads in CRM and coordinate with Design Consultants.
• Answer incoming calls and emails to scheduling office or showrooms.
• Update local marketing, showroom hours, and online presence.
• Maintain Design Consultant bios on the website.
• Create and distribute weekly rescheduled consults and pending client reports.
• Collaborate with consultants to follow up on pending clients.
• Send client anniversary marketing campaigns.
• Oversee Digital Showroom activities and offer lists by market.
• Handle sales administrative duties and other clerical tasks.
• Track client traffic and share insights with leadership.
• Keep showroom samples stocked and current.
• Assist Sales Manager with scheduling education and training.

Skills

Lead management

CRM

Phone & email support

Marketing coordination

Education

High school diploma or GED

Associates degree in related field preferred

Tools

CAD

Epicor

Salesforce

Microsoft Office

Job description

Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions and exceptional service.We believe home is more than just a place — it should be a source of creativity, comfort, and connection. From beautiful walk-in closets and entertainment centers to versatile pantries and home offices, we design custom storage solutions that add value to your life and home by making space for what belongs. Think of it as ‘practical magic.’

Job Description

The primary responsibility of the Sales Support Assistant is to assist the sales team as it pertains to providing an exceptional Brand Experience. This includes responsibilities with local social media, the development of sales performance reporting, administration of local marketing events, and the processing of sales documents.

Job Highlights:

• Our showrooms are located between Cross Keys Village, Lithium, and Annapolis.
• The schedule for this position is between Monday - Saturday mixed shifts between the hours of 10am -6pm.
• The pay for this position is between $23/hr based on experience.

What We Offer:

California Closets has both company-owned and franchise locations. This location is company-owned, therefore earns the following benefits:

• Health insurance – Medical, Dental, and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• Grow your career with us – many promotional opportunities available
• Generous company discounts

Franchises are independently owned and operated and may offer different benefits.

ESSENTIAL FUNCTIONS

• Responsible for lead management in an efficient and detailed manner for our Design Consultants, using CRM.
• Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.
• Updating the local marketing including showroom hours on the website, social media, Yelp and Google reviews.
• Updating and maintaining Design Consultant bios on the website.
• Running and distributing weekly reports for rescheduled consults, open status jobs, and "pending" client lists.
• Collaborating with Design Consultants to follow up on the "pending" client lists.
• Sending out "client anniversary" marketing campaigns.
• Managing the Digital Showroom activities including local photos and keeping the "offer list current based on market.
• Responsible for sales administrative duties including, online social media support, warranty, trade packages, additional sales support (add-ons), and other clerical responsibilities.
• Tracking and maintaining client traffic reports and distributing to leaders.
• Maintains an adequate supply of the Design Consultant and Showroom samples in the showroom at all times.
• Assists the Sales Manager with the ongoing education and training of the Design Consultants with Central Scheduling, as needed.

Qualifications

• High school diploma and/or GED
• Associates Degree related to business & or sales administration from an accredited college or university preferred
• 1-2 years of experience of administrative and/or customer service experience in construction and/or in the home renovations/improvement industry – preferably within a luxury brand environment
• Ability to work quickie and accurately data entry
• Calendar management / regional scheduling experience preferred
• Tech savvy with the ability to quickly learn and apply various business systems (CAD, Epicor, Salesforce, Microsoft Office, etc)

We are an equal opportunity employer. We E-Verify.
All your information will be kept confidential according to EEO guidelines.

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