Sales Support Assistant

Kids for the Future; Cordova (TN); On-site; USD 22,000 - 25,000; Part time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Job summary

Shelby Farms Park Conservancy is seeking a Part-Time Sales Support Assistant to provide front-line sales support for their venue rental business. The role includes managing inbound inquiries, supporting sales operations, and ensuring a high-quality customer experience.

This position requires strong organizational and communication skills, as well as experience with CRM systems. SFPC offers a comprehensive benefits package including medical, dental, and 401(k) plan.

Qualifications

• Experience in sales support, customer service, or sales operations.
• Comfort working with CRM or booking systems.
• Strong organizational skills and attention to detail.
• Clear, professional communication skills required.

Responsibilities

• Serve as the primary point of contact for inbound sales calls.
• Provide accurate information about venue options.
• Monitor outstanding invoices and payment status.
• Support consistent use of sales systems across portfolios.
• Assist with payment reminders and overdue balances.

Skills

Sales support experience

Customer service skills

Organizational skills

Clear communication

CRM system experience

Tools

TripleSeat

Fair Harbor

Job description

• Location 6903 Great View Drive North,Cordova, TN, 38018,United States
• Job Category Permanent

Description

Job Title: Sales Support Assistant

Reports To: Director of Sales + Events

FLSA Status: Non-Exempt, Part-Time

Pay Range: $16 – $18/hr

About Shelby Farms Park Conservancy

Shelby Farms Park Conservancy (SFPC) is the nonprofit that manages and cares for Shelby Farms Park and Shelby Farms Greenline in Memphis, TN. SFPC is responsible for daily management, fundraising to meet operational budget needs, setting the vision for the Park’s future, and stewarding its natural resources. SFPC team members are committed to our vision of creating a celebrated 21st-century park that defines and shapes a great city and that provides inclusive, equitable, and free access for every resident of the Memphis area.

About Shelby Farms Park

At 4,500 acres, Shelby Farms Park is one of the largest urban parks in the U.S. It features miles of trails, lakes and ponds, a buffalo herd, the Woodland Discovery Playground, the FedEx Event Center, a treetop adventure course, a sprayground, and an outdoor stage. It is a treasured asset for Memphis, offering inclusive and free access to all.

Position Summary

The Part-Time Sales Support Assistant provides front-line sales support for Shelby Farms Park Conservancy’s venue rental business, serving both the Indoor and Outdoor venue portfolios. Reporting to the Director of Sales + Events, this role functions as shared sales infrastructure—supporting inbound inquiries, customer service, accounts receivable follow-up, and sales reporting—so that the sales team can focus on closing business and managing client relationships.

This position provides consistent support across portfolios to ensure a high-quality customer experience, timely payments, and reliable sales data. This role does not manage events, negotiate contracts, or own sales targets.

Key Responsibilities

Inbound Sales Support & Customer Service

• Serve as the primary point of contact for inbound sales calls and general venue rental inquiries during assigned hours.
• Provide accurate, high-level information about venue options, rental processes, and next steps.
• Route qualified inquiries to the appropriate Indoor or Outdoor Sales person.
• Ensure timely responses to inquiries when sales team members are in meetings, on tours, and during peak sales periods.
• Ensure accurate records in TripleSeat and FairHarbor, including inquiry notes, client information, contracts, and basic updates.
• Pull sales reports for the Director and Sales Managers, including pipeline, booking activity, and other summaries.
• Support consistent use of sales systems across Indoor and Outdoor portfolios.

Accounts Receivable Support

• Assist with monitoring outstanding invoices and payment status.
• Send payment reminders and follow up on overdue balances in coordination with Sales Managers and Business Operations.
• Flag payment issues or trends to the Director and appropriate Sales Manager.
• Support cross-selling by identifying inquiries that may be better suited to a different venue or portfolio.
• Ensure consistent intake standards, messaging, and customer experience across Indoor and Outdoor venue sales.
• Serve as a shared support resource for the venue sales team, helping unify processes and communication.

What This Role Does Not Do

• Own client relationships or sales targets
• Coordinate event logistics, vendors, staffing, or day-of execution

Qualifications

• Experience in sales support, customer service, administrative support, or sales operations
• Comfort working with CRM or booking systems (experience with TripleSeat and/or Fair Harbor preferred)
• Strong organizational skills and attention to detail
• Clear, professional communication skills (phone and email)
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment
• Experience with basic accounts receivable or invoice follow-up preferred
• Part-time position averaging approximately 30 hours per week
• Hours may fluctuate seasonally based on sales volume and peak periods
• On-site presence at the Park required during scheduled shifts
• Some schedule flexibility required to support high-demand sales periods

SFPC offers a comprehensive benefits package including:

• Medical, dental, vision, and life insurance
• 401(k) plan with organizational match
• Paid time off, personal days, and holidays

This job description outlines typical duties and responsibilities and does not limit management’s ability to assign or reassign responsibilities as needed.

Shelby Farms Park Conservancy is an Equal Opportunity Employer. We consider all applicants without regard to race, color, religion, national origin, sex, age (40+), disability, veteran status, or any other legally protected status under applicable law.