Sales Support and Project Manager

Garage Door Partners; Brunswick (GA); Hybrid; USD 45,000 - 65,000; Full time

Job summary

Garage Door Partners seeks an Installation Project Manager to coordinate with the Install Manager, schedule install appointments and inspections, resolve customer issues, and dispatch work. The role involves working with field technicians, warehouse, and sales to ensure on-time project completion.

The ideal candidate communicates well by phone, manages multiple priorities, and maintains accurate customer records.

Qualifications

• Experience coordinating or related roles preferred.
• Strong attention to detail and accuracy; basic math skills.
• Excellent communication and interpersonal skills.
• Proficiency with Microsoft Office.
• Spanish bilingual is a plus.

Responsibilities

• Manage field technicians' schedules for timely project completion.
• Ensure technicians follow defined scope of work.
• Communicate conflicts or revisions to the Install Manager promptly.
• Handle incoming customer calls and provide second-level resolution.
• Maintain accurate information in the customer database.
• Reschedule and reallocate work to technicians as needed.
• Coordinate with warehouse, sales, and Install Manager for special requirements.
• Address special timing needs and pre-job safety meetings when required.
• Review schedule with Install Manager and Salespeople as needed.
• Follow up on open estimates and assist in building proposals.
• Build relationships with supers and purchasing managers.
• Undertake additional duties as assigned by management.

Skills

Organization

Time management

Reporting skills

Inventory control

Communication skills

Team player

Attention to detail

Math skills

Microsoft Office

Spanish bilingual (preferred)

Past coordinator experience

Education

High school diploma or equivalent

Tools

Service Titan

Job description

Description

Our ideal Installation Project Manager will be enthusiastic about working with various team members and clients in a busy office environment and comfortable communicating by phone. The position is primarily responsible for working with the Install Manager, scheduling install appointments and inspections, resolving customer issues, and dispatching. May also support other office functions. To perform this job successfully, an individual must be able to perform each essential job responsibility satisfactorily. The requirements listed below represent the knowledge, skill, and/or ability required.

Job Responsibilities

• Manage the field technicians' schedules to ensure timely completion of projects according to job site readiness.
• Ensure that field technicians are fully executing and complying with their scope of work.
• Communicate any conflicts or revisions associated with the project to the Install Manager as soon as they become known.
• Promptly address incoming customer calls, ensuring urgency and offering second-level resolution to customer concerns.
• Diligently maintain comprehensive, accurate, and up-to-date information in the customer database.
• Reschedule, dispatch, and reallocate work assignments to field technicians according to their skill levels
• Work with the warehouse, sales team, and Install Manager when there are any special installation requirements.
• Coordinate any special timing requirements with the customer or any special needs such as pre-job, on-site safety meetings.
• Review the schedule as needed with the Install Manager and the Salespeople.
• Follow up on open estimates
• Build and communicate proposals at the direction of sales
• Build relationships with supers and purchasing managers
• Undertake additional duties as assigned by management.

Requirements

Sills/Knowledge

• Service Titan (preferred)
• Spanish Bilingual (preferred)
• Organization
• Time management
• Reporting skills
• Inventory control
• Ability to work independently and in a team environment
• Previous coordinator or related experience preferred
• Strong attention to detail and accuracy, and demonstrate basic math skills
• Must have good communication and interpersonal skills
• Basic proficiency with Microsoft Office

Education Experience

• High school diploma or equivalent
• Previous coordinator or related experience preferred
• Strong attention to detail and accuracy, and demonstrate basic math skills
• Must have good communication and interpersonal skills
• Basic proficiency with Microsoft Office