Supervisor, Installation

Interior Logic Group, Inc.; Sacramento (CA); On-site; USD 75,000 - 78,000; Full time

Job summary

Interior Logic Group, Inc. in Sacramento seeks an Installation Supervisor to lead field operations for all installations. The role emphasizes scheduling, coordinating crews, ensuring quality standards, timely completions, and top-tier customer service.

You will work with Field Managers, monitor progress, and drive safety across installation activities. Responsibilities include labor assignment, accurate work orders, and providing clear direction to install crews and subcontractors to ensure

Qualifications

• High school diploma or GED
• 1-3 years of experience in installation/field services or construction trades
• Valid driver’s license with acceptable driving record
• Ability to follow established scheduling and assignment guidelines for a defined group of contractors or a specific territory
• Associate degree or relevant trade/technical certification preferred
• Experience using scheduling/dispatch/work order systems preferred

Responsibilities

• Schedule and manage all field installations to meet quality and timely completion
• Coordinate labor assignments based on geography and capacity
• Ensure compliance with safety standards and company guidelines
• Provide guidance to install crews and subcontractors to meet expectations
• Maintain accurate work orders and documentation
• Communicate status and issues with field teams daily

Skills

Communication

Follow-Through

Organization

Problem-Solving

Customer Focus

Education

High school diploma or GED

1-3 years in installation/field services/construction

Valid driver’s license

Follow scheduling guidelines (territory/contractors)

Associate degree or trade certification (preferred)

Experience with scheduling/dispatch/work order systems (preferred)

Tools

Microsoft Office Suite

Scheduling/Dispatch/Work Order Systems

Job description

Installation Supervisor

Summary

The primary responsibility of the Installation Supervisor is to schedule and manage all installations in the field. Responsibilities include making sure all installation quality expectations are met, timely completions, and prompt customer service. The Installation Supervisor works closely with Field Managers and reports on field operations to ensure expectations are met across all installation activity.

Essential Functions

Workforce Management & Development

• Maintains workforce to support volume and skills required of customer requests through effective recruitment practices.
• Monitors and ensures installation contractor workforce is balanced according to company standards and guidelines.
• Provides feedback to installers regarding installation outcomes vs. company standards.
• Provides feedback and holds installers accountable for installation standards while maintaining strong relationships.
• Regularly communicates challenges, changes, and expectations with installers.

Compliance Oversight

• Ensures all contractors adhere to compliance standards.
• Notifies installers of upcoming changes or requirements needed to maintain compliance and follows up to satisfy requirements in a timely manner.

Project & Technical Guidance

• Assesses special projects and provides sound guidance to ensure product challenges and installation requirements are addressed upfront for a successful install.
• Responsible for providing instruction and direction to each install crew and subcontractors to ensure all expectations are met on a regular basis.

Work Order & Documentation Management

• Ensures work orders are efficiently processed and accurately reflect type and quantity of services and materials used according to company standards and guidelines.

Labor Assignment & Scheduling

• Responsible for understanding installation contractor capacities and capabilities to be able to assign the optimum labor to jobs.
• Assigns installation contractors to jobs and provides all required work order and installation instructions to ensure accurate and complete installations.
• Looks for optimal labor assignment based on geography of work, capabilities, and capacities to deliver on-time installations.

Job Status Monitoring & Issue Resolution

• Maintains daily and ongoing communication and feedback with installation contractors to obtain overall status of jobs, ensure completion on time, and assist with issue resolution.

Health & Safety

• Ensures crews follow required safety practices on assigned jobs.

Required

Education & Experience

• High school diploma or GED equivalent.
• 1-3 years of experience in installation, field services, or construction trades, including some experience coordinating or directing the work of others.
• Valid driver's license with an acceptable driving record.
• Ability to follow established scheduling and assignment guidelines for a defined group of contractors or a specific territory.

Preferred

• Associate degree or relevant trade/technical certification.
• Prior experience using a scheduling, dispatch, or work order system.

Skills & Competencies

• Communication: Clear, professional verbal and written communication with contractors, customers, and the Installation Manager.
• Follow-Through: Reliable in confirming assignments, deadlines, and compliance items are completed as directed.
• Organization: Able to manage a daily schedule and job load for an assigned group of contractors without significant backlog.
• Basic Problem-Solving: Able to resolve routine, on-site issues directly; recognizes when an issue requires escalation.
• Technical Proficiency: Proficient in Microsoft Office Suite; able to use company scheduling and work order systems.
• Customer Focus: Professional and courteous in all customer- and resident-facing interactions.

Work Environment & Physical Requirements

• Ability to sit, stand, and operate office/mobile equipment for extended periods.
• Must be able to lift materials or equipment occasionally and work in varied environmental conditions.

Pay range: $75-$78K plus benefits

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.