Sales Support and Center Operations Coordinator

fastsigns-careers; Austin (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Dental insurance

Health insurance

Paid time off

Vision insurance

Ongoing training

Weekday schedule

Paid vacation and holidays

Job summary

FASTSIGNS of Austin – Burnet Rd is seeking a Sales Support and Center Operations Coordinator to join our team. You will greet customers, assist the sales staff, and help keep projects moving from quote to completion with accuracy and enthusiasm.

Ideal candidates bring 1–2 years in customer service, strong computer skills, and dependable transportation. You’ll manage follow-ups, assist with marketing materials, and maintain an orderly, welcoming center for clients and colleagues alike.

Qualifications

• High school diploma or equivalent required.
• 1–2 years in customer service or admin.
• Comfortable communicating by phone and in person.
• Strong computer skills and willingness to learn order-management software like CoreBridge.
• Willingness to handle AR/collections and past-due balances.
• Excellent organization and multitasking.
• Dependable attendance and reliable transportation.

Responsibilities

• Greet and direct customers; answer calls and walk-ins.
• Drive follow-up on estimates and proofs; move first-time customers along.
• Support the sales team with day-to-day tasks and marketing materials.
• Keep orders on track and move jobs to completion.
• Handle accounts receivable, apply payments, and receipts.
• Send customer thank-you notes and maintain a tidy center.
• Maintain a clean, organized center for customers.

Skills

Reliability

Customer service

Phone & in-person

Computer skills

AR/collections

Organization

Attendance & transportation

Education

High school diploma

Tools

CoreBridge

Job description

FASTSIGNS of Austin - Burnet Rd is hiring for a Sales Support and Center Operations Coordinator to join our team!

Benefits

• Competitive salary
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Vision insurance

Benefits/Perks

• Competitive Pay
• Paid Vacation and Holidays
• Ongoing Training Opportunities
• Monday - Friday 8:30 - 5:00pm

A Successful FASTSIGNS Sales Support and Center Operations Coordinator Will

• Greet and direct customers: answer calls, welcome walk‑ins, and connect each person with the right salesperson.
• Drive follow‑up: chase outstanding estimates, proof approvals, and check in with first time customers to keep work moving and build repeat business.
• Support the sales team: help with day‑to‑day tasks and marketing materials.
• Keep orders on track: check in completed products and help move jobs to the finish line.
• Handle the books that matter: collect on outstanding invoices (accounts receivable),
• Apply payments, and submit credit card receipts.
• Add the personal touch: write and send customer thank‑you notes.
• Keep the center clean, organized, and ready for customers.

What We're Looking For

• Reliable: you show up, follow through, and people can count on you.
• Friendly with excellent customer service: you make people feel welcome and taken care of
• Comfortable having difficult conversations: including direct, professional conversations about money and past‑due balances. Collecting on overdue invoices is a real and important part of this role
• Organized: you juggle multiple tasks and follow‑ups without dropping the ball.

Ideal Qualifications

Required

• High school diploma or equivalent
• 1–2 years in customer service, front desk, retail, or admin
• Comfortable communicating by phone and in person
• Strong computer skills — email, data entry, and willingness to learn order‑management software (e.g. CoreBridge)
• Willingness to handle AR/collections calls and conversations about past‑due balances
• Strong organization and the ability to juggle several tasks and follow‑ups at once
• Dependable attendance and reliable transportation

Preferred (a plus, not required)

• Prior experience in signs, print, or a production/manufacturing environment
• Familiarity with marketing tools — Canva, social media, email marketing
• Sales support or office coordination experience
• Bookkeeping or invoicing experience (AR, QuickBooks, applying payments)