Sales Support Administrator

Printpack; Wayne (PA); On-site; USD 55,000 - 90,000; Full time

Job summary

A forward-thinking company is looking for a Sales Support Administrator to join their dynamic team in Wayne, PA. This role is essential for collaborating with sales teams, providing exceptional customer service, and ensuring accurate reporting. The ideal candidate will have a strong background in customer service and sales, alongside advanced skills in Microsoft Excel. This position offers a chance to work in a vibrant industry, where your contributions will directly impact customer satisfaction and operational efficiency. If you're motivated, detail-oriented, and ready to take on new challenges, this opportunity is perfect for you.

Qualifications

• 3+ years in customer service, sales, accounting, or business management.
• Proficiency in Microsoft Office, especially Excel.

Responsibilities

• Support National Account Sales teams and resolve customer issues.
• Prepare monthly and quarterly sales and material usage reports.
• Manage aged inventory issues and coordinate timely shipments.

Skills

Customer Service

Sales

Accounting

Business Management

Microsoft Office

Excel

Analytical Skills

Problem-Solving

Communication Skills

ERP Systems

Tools

Microsoft Excel

ERP Systems

Job description

Job Title: Sales Support Administrator

Printpack is seeking a qualified candidate to fill the position of Sales Support Administrator located in Wayne, PA. This position reports to the Senior Director, National Accounts.

Base Pay Range

$55,000.00/yr - $90,000.00/yr

Minimum Qualifications

• At least 3 years of relevant experience in customer service, sales, accounting, or business management.
• Proficiency in Microsoft Office, especially intermediate Excel skills including conditional formatting, advanced formulas, pivot tables, and data manipulation.

Preferred Skills

• Strong communication skills and ability to build relationships with internal and external customers.
• Attention to detail and high accuracy standards.
• Analytical and problem-solving skills, with an interest in working with numbers.
• Self-motivated with the ability to manage multiple priorities.
• Familiarity with ERP systems.

Key Responsibilities

• Collaborate with National Account Sales teams to support customers, resolve issues, and identify internal resources.
• Prepare and distribute monthly and quarterly reports, including sales, material usage, supplier spend, and opportunity summaries.
• Manage aged inventory issues, coordinate with sales to ensure timely shipment or destruction, and document storage and warehouse fees.
• Work with the Credit department to track receivables, apply credits, and resolve billing issues.
• Record and track customer complaints, supporting Quality, Manufacturing, and Sales teams for timely responses.
• Provide customer service support, including order acknowledgments, expediting, and shipping confirmations.
• Reconcile trial and graphics costs and process invoices as needed.
• Assist sales team with pricing, proposals, presentations, samples, and reports.
• Offer administrative support to the sales team.

Additional Details

• Seniority Level: Associate
• Employment Type: Full-time
• Job Function: Sales, Administrative, and Analyst
• Industry: Packaging and Containers Manufacturing