Sales Support Administrator

Titan Security Group; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life and AD&D insurance

Paid holidays

401(k)

Vacation and personal days

Discretionary year-end bonus

Job summary

Titan Security is seeking a detail-oriented Sales Support Administrator to join our Chicago-area team. This on-site role reports to the VP of Sales Enablement and keeps deals moving by handling client documentation, CRM data in Salesforce, and vendor coordination.

The ideal candidate will support Sales, Operations, and proposal teams, manage COIs and RFP responses, and ensure accurate CRM data while working with multiple stakeholders in a fast-paced environment.

Qualifications

• Post-secondary degree preferred.
• 1-2 years in administrative support, operations coordination, or related roles.
• Ability to pass pre-employment checks and read/write English.
• Proficiency in Microsoft Office; familiarity with Salesforce/ServiceNow a plus.

Responsibilities

• Act as liaison between Sales, Sales Enablement, Operations, clients, and vendors to keep processes efficient.
• Monitor contract terms, COIs, and risk/compliance requirements.
• Assist Proposal and Rebid Specialists with RFPs and current-client needs.
• Coordinate temporary/surge security services with field operations.
• Maintain Salesforce CRM data accurately throughout the sales process.

Skills

Attention to detail

Organization

Communication

Multitasking

Education

Post-secondary degree

Tools

Microsoft Office

Salesforce

ServiceNow

Job description

Titan Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Titan's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Position Overview

The Sales Support Administrator reports to the VP of Sales Enablement and provides critical administrative and operational support that keeps deals and client accounts moving. This role manages client documentation, internal coordination, Salesforce data, vendor compliance, temporary labor coordination, and other business operations activities. The position frequently interfaces with VPs, Directors of Operations, proposal specialists, clients, vendors, and other internal stakeholders.

This position requires a detail-oriented, highly organized professional who communicates clearly, follows structured processes, and stays ahead of deadlines. The ideal candidate thrives in a fast-paced environment, supports multiple stakeholders, anticipates needs, and helps create a frictionless experience for both clients and the Titan team.

Key Responsibilities

• Act as a liaison between Sales, Sales Enablement, Operations, client representatives, and vendors to ensure sales support processes are executed efficiently and effectively.
• Monitor risk management and compliance requirements, including contract terms and certificates of insurance (COIs).
• Support Proposal and Rebid Specialists with RFP responses, rebids, and current-client needs.
• Facilitate requests for temporary or surge security services in partnership with field operations.
• Maintain productive relationships with third-party providers and subcontractors, including uniform vendors and off-duty law enforcement providers.
• Coordinate temporary, surge, and special-event service requirements with Operations.
• Coordinate catering orders, meeting refreshments, and onsite logistics for client presentations, internal meetings, and special events.
• Manage client appreciation and gift orders, including vendor coordination, budget tracking, and timely delivery.
• Maintain accurate and current Salesforce CRM data throughout the sales process.
• Perform other duties as assigned.

Qualifications

• Education: Post-secondary degree preferred.
• Experience: 1-2 years of experience in administrative support, operations coordination, customer service, project coordination, or a similar role.
• Certificates, Licenses & Registrations: Ability to obtain a valid PERC.
• Language Skills: Ability to read, write, speak, and understand English.
• Technology: Proficiency in Microsoft Office. Familiarity with Salesforce and ServiceNow is preferred but not required.
• Industry Knowledge: Knowledge of the security industry is a plus, but not required.
• Core Skills: Strong attention to detail, organization, follow-through, communication, and the ability to manage multiple priorities.
• Schedule: Ability to work unpredictable hours, including some evenings and weekends.
• Pre-Employment Requirements: Ability to pass a pre-employment drug screen and criminal background check.

What Will Set You Apart

• Prior experience supporting sales teams, operations teams, or proposal/RFP processes.
• Experience working in a regulated or compliance-driven environment.
• Strong written and verbal communication skills with internal and external stakeholders.
• Comfort working with CRM systems, reporting tools, or process documentation.
• Ability to anticipate needs, solve problems proactively, and follow through on details.
• Experience in the security, facilities, property management, or service-based industries.

Travel & Work Requirements

This is an on-site position five (5) days per week. The role requires the ability to travel to client and branch office locations throughout suburban Chicago and Northwest Indiana. Travel is expected to be less than 10%.

Compensation & Benefits

• Base salary: $50,000 - $60,000
• Discretionary year-end bonus
• Paid vacation and personal days
• Medical insurance
• Dental insurance
• Life and AD&D insurance
• Paid holidays
• 401(k)
• Skills-enhancing training and opportunities for career growth and promotion

EOE/M/F/D/V