Sales Support & Admin Specialist

Greenheck Group; Northern (KY); Hybrid; USD 30,000 - 37,000; Full time

Job summary

Greenheck Group in Kentucky is seeking an Administrative Assistant to provide daily sales channel support by email and navigate multiple systems. This is a temporary position with a fixed term through January 31, 2027.

You will handle inquiries about order status, shipping, returns, credits, and billing, process returns and log requests in CRM, and assist with front desk duties. Ideal candidates have 0-2 years experience, a high school diploma or GED (associate degree preferred), and basic

Qualifications

• 0-2 years of relevant work experience required.
• High school diploma or GED required.
• 2 Year / Associate Degree preferred.
• Intermediate computer skills (CAPS, SAP, CRM, Microsoft Office) required.
• Strong communication, multi-tasking, time management, and organizational skills required.
• Ability to gain knowledge of customer-facing systems to answer inquiries about My Account and Greenheck.com.

Responsibilities

• Provide daily sales channel support via email in a timely manner.
• Answer inquiries regarding order status, shipping, returns, credits, and changes.
• Communicate effectively with reps and customers under high pressure.
• Process RGAs, order changes, cancellations, and log requests in CRM.
• Support switchboard and front desk responsibilities.
• Participate in rep and customer visits as required.
• Understand sales channel policies and customer-facing systems.

Skills

Strong communication

Multi-tasking

Time management

Organizational skills

Education

High school diploma or GED

2 Year / Associate Degree preferred

Tools

CAPS

SAP

CRM

Microsoft Office

Job description

Greenheck Group in Kentucky is seeking an Administrative Assistant to provide daily sales channel support by email and navigate multiple systems. This is a temporary position with a fixed term through January 31, 2027.

You will handle inquiries about order status, shipping, returns, credits, and billing, process returns and log requests in CRM, and assist with front desk duties. Ideal candidates have 0-2 years experience, a high school diploma or GED (associate degree preferred), and basic