Sales Support & Activations

Networkinnovations; Houston (TX); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid Time Off

Cost shared Medical and Dental

Company matched 401K plan

Job summary

A leading technology integrator in Houston is searching for a dynamic Sales Support & Activations professional. This role is vital for ensuring seamless customer interactions from initial quotes to post-sales support. Ideal candidates will possess over a year of sales support experience, strong organizational skills, and proficiency in Microsoft Office. The company offers a hybrid work environment, competitive benefits, and fosters an inclusive workspace focused on collaboration and development.

Qualifications

• 1+ years of experience in sales support, order entry, customer service, or administrative roles.
• Strong organizational skills and attention to detail.
• Advanced proficiency in English.

Responsibilities

• Support the Sales Team with quote creation and order processing.
• Manage sales order entry process accurately.
• Perform activation provisioning for SIM-based services.

Skills

Sales support

Order entry

Customer service

Organizational skills

Problem-solving

Fluency in Spanish

Tools

Microsoft Office Suite

CRM systems

Job description

We're searching for a dynamic Sales Support & Activations to join our team. In this pivotal role, you'll be the cornerstone of our sales operations, ensuring every customer interaction is smooth, from the initial quote to post-sales support and, most importantly, the seamless activation of our services. Your keen eye for detail and dedication to exceptional service will empower our sales team and guarantee an unparalleled customer experience.

Duties and Responsibilities

• Support the Sales Team by managing essential steps within the Quote-to-Cash lifecycle, including quote creation, order processing, and coordinating with purchasing for products.
• Collaborate with engineering for technical specifications, activations for airtime, and collections for invoicing.
• Manage all aspects of the sales order entry process, ensuring timely and accurate entry into internal systems.
• Establish order priority based on customer expectations and production schedules, continuously monitoring orders and expediting as needed to meet requested delivery dates.
• Perform activation provisioning for all SIM-based services and other airtime activations.
• Assist in resolving problems related to customer orders, accounts, and general inquiries.
• Address billing inquiries from internal and external customers linked to assigned sales representatives.
• Provide valuable backup and support to the sales team when they are away from the office.
• Answer calls and return voicemails for activations and the sales department as requested using phone systems or other communication platforms.

Qualifications

• You have 1+ years of experience in sales support, order entry, customer service, or an administrative role, with proven experience in order processing and managing the administrative aspects of a sales cycle. Experience in telecommunications, technology, or a related industry is a plus.
• Your strong organizational skills mean you can manage multiple priorities efficiently and effectively, always with meticulous attention to detail.
• You possess advanced proficiency in English (speaking, reading, and writing) and maintain a professional, customer-focused demeanor in all interactions.
• You're comfortable with technology, demonstrating proficiency with Microsoft Office Suite (Outlook, Word, Excel) and experience using CRM systems.
• You're quick to adapt to changes, absorb new ideas and concepts, and approach challenges with a proactive problem-solving mindset.
• You're a team player with a positive attitude, capable of working both independently and collaboratively, and are ready to embrace and live the core values of Network Innovations.
• Fluency in Spanish is an asset.

Direct Reports

• None

Working Conditions

This position typically operates in a professional office environment. Standard office hours are 8am to 5pm, however, work outside of regular office hours and occasional travel will be required. This role routinely uses standard office equipment and software.

Physical Requirements

• Sitting and using a computer for extended periods of time.
• Paid Time Off
• Cost shared Medical and Dental
• Company matched 401K plan
• Hybrid work environment
• Full-time, permanent

Details

• Job title: Sales Support & Activations
• Location: Houston, Texas
• FLSA: Exempt

About Network Innovations

Keeping people connected anywhere on the planet is more than just our expertise – it’s our mission. Network Innovations is a technology and systems integrator that provides secure and seamless global communications solutions. Our customers conduct some of the most important work on the planet, whether it’s helping a remote island rise again after a hurricane, defending a country's borders, preventing a catastrophic power grid failure… you get the deal. What this means for our team is that we come to work each day knowing that it matters. We’re forward thinkers and problem solvers who thrive on challenges. Determination, integrity, humility, and respect are at our core. If you’re looking to grow with an organization that values collaboration, diversity, and learning, you’re in the right place.

Network Innovations is committed to fostering a diverse and inclusive work environment. We live our core values and look to them to drive business results and help our customers conduct some of the most important work on the planet. We believe a diverse global workforce allows us to create customer intimacy and sustained profitability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, marital status, family status, disability, genetic characteristics. Whether you are starting your career or have decades of experience, we welcome you to join our mission to connect our world securely and seamlessly.

Accommodations during the application process are available upon request. While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.

Disclaimer Statement: This job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to a position. An employee may be required to perform other related duties not listed above provided that such duties are characteristic of that classification.