Sales Support

Architessa; Washington (District of Columbia); In loco; USD 21.000 - 30.000; Tempo pieno

Descrizione del lavoro

Architectural Ceramics, Inc. is seeking a Showroom Sales Support to welcome clients, log details, and assist Sales & Design Consultants in a fast-paced showroom environment. You will greet guests, capture information, and ensure quotes are prepared within 24 hours to help drive material selections.

Responsibilities include scheduling appointments, processing orders, maintaining showroom appearance, and coordinating with vendors. A positive attitude and strong communication are essential.

Competenze

• Excellent verbal and written communication skills.
• Working knowledge of computer systems; CRM experience helpful.
• Ability to build positive relationships with customers and staff.
• Proficient in Excel and Word; 60 wpm typing.

Mansioni

• Be the showroom ambassador while helping to sell tile.
• Greet clients entering and leaving with a warm welcome.
• Log client information and follow up with quotes within 24 hours.
• Schedule appointments for Sales & Design Consultants.
• Process orders and manage showroom supplies as needed.

Conoscenze

Verbal communication

CRM experience

Microsoft Excel

Typing 60 wpm

Strumenti

Salesforce SFDC

MS Word

Descrizione del lavoro

Job Title: Showroom Sales Support Reports to: Regional Sales Manager

Department: Rockville Showroom FLSA Status: Salary, Exempt

Date: 10/18/2022 Supervisory: N/A

VISION

Create a customer friendly experience for clients as they enter and leave our showrooms by maintaining a positive can-do attitude and facilitating client interaction with our Sales and Design Consultant and Customer Service.

Core Competencies

• Excellent verbal and communication skills
• Working knowledge of computer systems (CRM experience helpful)
• Ability to maintain positive working relationship with customers and co-workers.
• Proper phone etiquette including how to receive a call, transfer a call, put callers on hold, take a message and end a call.
• Ability to create and use excel spreadsheets and word documents
• Types 60 words a minute

Job Duties

• Be the showroom ambassador while helping to sell tile
• Greet clients when they enter and leave the showroom with a warm welcome and sincerely thank them for visiting ACI.
• Smile, engage, greet customers with curiosity and empathy
• Have clients sign-in (obtain as much information as possible including customer name, address, contractors, etc.)
• Enter client information and log traffic in SFDC
• Distributes walk-in customers to Sales & Design Consultants per guidelines
• Communicates with customers via Email, the phone and in person
• Write quotes and check stock for Sales Design Consultants (All clients should receive a quote within 24 hours for material selection)
• Check voice mail timely, within company standards
• Schedule appointments for Sales & Design Consultants
• Type and process sample check-outs via Salesforce
• Hand out marketing material
• Ensure everyone is helped – happy – and provided for
• Maintain showroom appear by ensuring tile samples are put away
• Keep reception area clean
• Responsible for Opening/Closing showroom according to Checklist
• Order showroom supplies (Backup)
• Conduct price checks and stock inventory checks
• Place follows up and receive sample orders
• Responsible for UPS/FedEx/Currier Services as needed
• Send out control samples to vendors
• Help to process orders when needed
• Send special items to customers or vendors (flowers, cookies, etc.) as needed
• Schedules Courier service when applicable for designers.

Master The 6 Deliverables

• Sales RX Follow through (See implementation for more detail)
• Greeting properly (via phone, get them to make appointment, directions)
• Good Morning, Evening, Afternoon
• Building rapport
• Get information – quote, related party
• Next Appointment or Close
• Daily Huddle – Rotation Schedule
• Activities Completed by End of Day – Tag the sales staff to make sure these non-completed work gets done, Next action, quote, related parties.
• Open Tasks on their Home page
• Response Time
• Follow ups within 48 hours
• Customer greeted within 15 seconds
• Emails/VM within 2-4 hoursPending meetings individually – weekly

Reports Generated by Department and Frequency of use

• Daily report to Manager
• Daily Sales and Sign-In reports

Key Performance Indicators

• Maintains positive/inviting attitude with customers
• All customers signed in and information recorded accurately
• Walk-ins distributed as per guidelines
• Develops rapport with major accounts
• Sign-In Reports completed accurately and daily
• Phones answered in a timely manner
• Proper Phone etiquette followed
• % of customer that are helped
• Number of positive online social media reviews
• Organized Front Desk

EXPECTED NUMBER OF HOURS WORKED PER WEEK: 45

I have read, understand and accept the duties, responsibilities and requirements as stated above.

Employee Signature: _______________________ Date: ___________________

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