Sales Support

Johnson RV; Fife (WA); On-site; USD 40,000 - 50,000; Full time

Job summary

Johnson RV in Fife, WA is seeking a Sales Concierge to support the Sales department during walk-throughs and after delivery. You will be the main contact for customers and direct them to the appropriate advisor as needed.

Prepare RVs for transit, coordinate delivery day, and ensure all promised items are completed. Strong customer service and product knowledge are essential.

Qualifications

• Proven experience in customer service preferred.
• Strong problem-solving abilities and a can-do attitude.
• Excellent written and verbal communication skills.
• Ability to train and educate customers or teammates.

Responsibilities

• Perform orientation on all makes and models of RVs during customer delivery.
• Educate customers on operating their new RV within two hours.
• Notify delivery coordinator of issues that may arise during the walk-through.
• Create a safe work environment and maintain high customer service standards.
• Set up red-carpet display and unit prior to customer delivery.

Skills

Customer service

Problem solving

Communication

Training/education

Job description

Description

Job Details

Job Type

Full-time

Fife, WA

Description

We have an immediate opening for Sales Concierge that will directly assist our Sales department. You would be the go to person to answer all questions customers may have during the walk thru process as well as after if contacted by customer or direct them to the proper advisor for answers. Be the contact point for the customer during their delivery day for any questions they may have. Direct customer through proper department’s day of delivery once orientation has been completed. Close up RV so that it’s ready for transit.

REQUIREMENTS

ESSENTIAL FUNCTIONS:

1. Perform orientation on all makes and models of RV’s day of customer delivery
2. Educate customer on how to operate their new RV within two hours
3. Notify delivery coordinator of all issues that may become a problem during the walk thru
4. Create and maintain a safe work environment that meets all requirements
5. Hold a very high standard of customer service throughout the delivery process
6. Demonstrates Corporate Values in action within the department and organization
7. Set up both the red-carpet display and unit before customer arrives to take delivery
8. Go over all ‘Due Bill’ items and promises made to the customer to make sure they have been completed day before delivery date
9. Help to transport RVs on the lot when there are no delivery dates set

ADDITIONAL RESPONSIBILITIES:

1. Assumes other activities and responsibilities from time to time as directed
2. Commitment to ongoing personal and professional along with product knowledge
3. Provides orientation videos of our own products to post on the website
4. Ability to walk up to 3 orientations per day if needed

PERFORMANCE METRICS:

1. Maintain 90% or higher for CSI surveys measured on a monthly basis by delivery coordinator.
2. 100% completion of delivery setup of red carpet and unit before customer arrives at dealership.
3. Effectively perform an orientation walk thru to customers satisfaction within 2 hours.
4. Inspect unit and ‘Due Bill’ items for completion the day before customers delivery date.
5. Problem solves issues that may come up during delivery to ensure customer satisfaction.

EDUCATION AND EXPERIENCE:

1. Prior customer service skills is a plus
2. Prior role or training Problem solving skills is a plus
3. Prior training in communication is a plus
4. Proven ability to train, and educate people

PERSONAL CHARACTERISTICS:

1. Ability to set and meet goals
2. Meticulous attention to detail
3. High degree of problem-solving skill
4. High customer satisfaction skills
5. Well-developed interpersonal skills. Ability to get along with diverse personalities. Tactful, mature.
6. Ability to be decisive and able to recognize and support the organization's preferences and priorities.
7. Strong communication skills, written and verbal.
8. Results oriented with the ability to balance other business considerations.