Delivery Specialist

Fun Town RV; Ottawa (KS); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) with company match

Paid time off and holidays

Store discounts for employees

Job summary

Fun Town RV in Ottawa, Kansas is looking for a dedicated Delivery Specialist responsible for delivering RVs to customers and ensuring they have an exceptional experience. This position includes thorough inspections, coordination of delivery schedules, and comprehensive customer orientations on vehicle features.

Ideal candidates will have experience in RV operations, strong communication skills, and are detail-oriented. Benefits include competitive salary, medical coverage, and opportunities for career advancement.

Qualifications

• Minimum of 1–3 years of experience in RV operations, customer service, or a related field preferred.
• Strong knowledge of RV systems, features, and safe towing procedures.
• Excellent communication and interpersonal skills.

Responsibilities

• Deliver RVs to customers and provide comprehensive orientations on vehicle features.
• Conduct thorough inspections of RVs prior to delivery.
• Coordinate delivery schedules with customers to ensure timely arrival.

Skills

Customer service

RV systems knowledge

Communication

Detail-oriented

Organizational skills

Education

High school diploma or equivalent

Additional training or certifications

Tools

Google Workspace

Dealer management software (Sys2K)

Job description

Overview

The Delivery Specialist is responsible for delivering RVs to customers, providing comprehensive orientations on vehicle features and operations, and addressing any questions or concerns to ensure customer satisfaction. Address all concerns with the service department to ensure the customer has a memorable experience as they take possession of their new recreational vehicle.

Pre-Walk Inspection

Conduct thorough inspections of RVs prior to delivery to ensure they meet quality standards. Verify that all systems and components are in proper working order and address any issues promptly.

Delivery Coordination

Coordinate delivery schedules with customers and ensure timely arrival at designated locations. Communicate with customers to confirm delivery details and address any special requests or requirements.

Customer Orientation

Provide comprehensive orientations to customers upon delivery of their RVs, covering topics such as vehicle features, operation of systems (e.g., HVAC, appliances, electrical), maintenance guidelines, and safety protocols.

Demonstration and Training

Demonstrate how to operate RV features and amenities effectively, including slide-outs, leveling systems, awnings, entertainment systems, and more. Offer hands-on training and answer any questions to ensure customers feel confident using their RVs.

Retail Store Walk

Walk the customer through the Camptown offering the proper accessories needed to use the RV.

Documentation and Paperwork

Complete delivery documentation accurately, including delivery reports, inspection checklists, and customer sign-offs. Ensure all paperwork is processed in a timely manner and in compliance with company policies and regulations.

Customer Support

Serve as a point of contact for customers post-delivery, offering ongoing support and assistance as needed. Address any concerns or technical issues promptly and professionally, and escalate complex issues to the appropriate department.

Relationship Building

Foster positive relationships with customers by delivering exceptional service and demonstrating genuine enthusiasm for their RV lifestyle. Follow up with customers after delivery to ensure satisfaction and encourage feedback.

Customer Reviews

Promote positive reviews by demonstrating a thorough walkthrough of the unit and ensuring the customer is satisfied with the entire buying process from start to finish.

Final Hitch Demonstration

Demonstrate how to properly hitch the RV to the vehicle. Per policy, disconnect hitch and have the customer hook to their unit without assistance (we do not hook the trailer up for the customer).

Qualifications

High school diploma or equivalent required; additional training, certifications, or relevant college coursework in Business, Management, or RV operations is a plus.

Minimum of 1–3 years of experience in RV operations, customer service, or a related field preferred; leadership or project management experience is a plus.

Strong knowledge of RV systems, features, and safe towing procedures, with the ability to clearly educate and guide customers.

Excellent communication and interpersonal skills, with a friendly, professional, and customer-focused demeanor.

Detail-oriented and highly organized, with the ability to manage multiple priorities in a fast-paced environment.

Proficient with basic computer systems, including Google Workspace and dealer management software (e.g., Sys2K).

Valid driver’s license with a clean driving record; must be comfortable operating RVs of varying sizes.

Willingness to work weekends and flexible hours; occasional travel for deliveries may be required.

Benefits

• Competitive salary based on experience.
• Medical, dental, and vision coverage.
• Life insurance.
• 401(k) with company match.
• Paid time off and holidays.
• Christmas Savings Plan.
• Store discounts for employees.

Join Our Growing Team

At Fun Town RV, we value our employees and provide opportunities for career advancement in an exciting, fast-growing industry. If you’re ready to be part of a company that values hard work and dedication, apply today!

Fun Town RV is an Equal Opportunity Employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants must be authorized to work in the U.S. Drug screening, driving record, and background checks may be conducted prior to and during employment. Content of this ad and fulfillment of offers is sole responsibility of Fun Town RV.